Visitor Attractions Resource Manager

City Football Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

26 days annual leave + birthday day

Private healthcare and dental cover

Discretionary annual bonus

Health Cash Plan

Employee Assistance Programme with 24/

Company pension and life assurance

Free on-site parking

Complimentary breakfast and lunch

Access to sports and leisure clubs

Cycle to work

Give As You Earn

Discounted match tickets

City Store savings

City+ subscription

Stadium tour discounts

Retail and lifestyle offers

Job summary

City Football Group at Manchester City Stadium is seeking a Visitor Attractions Resource Manager to lead workforce planning, scheduling and staffing across the Museum, Stadium Tour, Photography and Altitude experiences. You will ensure effective rotas, compliance and cost control while supporting excellent visitor experiences.

You will monitor labour deployment, support payroll processes and collaborate with People Services, Payroll and Finance on recruitment planning and onboarding.

Qualifications

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel.

Responsibilities

• Lead workforce planning model connecting visitor demand, schedules and seasonal requirements with staffing plans.
• Manage rotas and workforce scheduling systems; create daily and forward-looking staffing plans.
• Coordinate monthly payroll activity; maintain accurate workforce records and reporting.
• Collaborate with Attractions Ops, Bookings, People Services, Payroll and Finance on recruitment and onboarding.
• Identify trends and opportunities to improve utilisation and operational efficiency.

Skills

Workforce planning

Staff scheduling

Resource management

Budget monitoring

Payroll coordination

Data analysis

Excel proficiency

Tools

Excel

Job description

Based at the Manchester City Stadium, this permanent full-time role will lead workforce planning, scheduling and resource coordination across our Visitor Attractions operation. You will help ensure the right colleagues are in place at the right time across the Museum, Stadium Tour, Photography and Altitude front of house operations, supporting an excellent visitor experience while improving workforce utilisation, cost control and operational readiness., Our Visitor Attractions team creates memorable experiences for Fans and visitors through the Manchester City Stadium Tour, Museum, Photography and Altitude experiences. Working across operations, bookings, People Services, Payroll and Finance, the team helps make sure every part of the visitor journey is supported by thoughtful planning and effective day-to-day delivery.

The Role

As Visitor Attractions Resource Manager, you will own the workforce planning model that connects visitor demand, operating schedules and seasonal requirements with practical staffing plans. Your work will help operational leaders deliver agreed service standards while ensuring colleagues are deployed effectively and contracted hours, availability and skills are considered carefully.

You will manage rotas and workforce scheduling systems, create daily and forward-looking staffing plans, monitor labour deployment and support the Visitor Attractions staffing budget. You will also coordinate monthly payroll activity, maintain accurate workforce records and reporting, and work with operational and People teams on recruitment planning, onboarding and new-starter readiness.

Using workforce, cost and demand information, you will identify trends, risks and opportunities to improve utilisation and operational efficiency. You will build collaborative relationships across Attractions Operations, Bookings, People Services, Payroll and Finance, providing clear updates and evidence-based recommendations that keep the resourcing model flexible, compliant and fit for purpose.

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery, workforce availability and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel and managing competing priorities.

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. We are creating the next chapter, the City way.

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

• As part of our team, you will receive 26 days' annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.
• Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.
• You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.