Commercial Operations Lead, Visitor Attractions

Manchester City Football Club; Manchester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare and dental cover

Annual discretionary bonus

Health Cash Plan

Employee Assistance Programme

Company pension and life assurance

Free on-site parking

Complimentary breakfast and lunch

Access to sports and leisure clubs

Cycle to work

Give As You Earn

Discounted match tickets

City Store savings

City+ subscription

Stadium tour discounts

Job summary

Manchester City Football Club is seeking a Visitor Attractions Commercial Operations Manager based at The Etihad Stadium in Manchester. You will own secondary-spend performance across souvenir photography, books and vending, shaping plans against targets and monitoring spend per visitor.

You will link Visitor Attractions with Hotel, F&B, Conferences and Events, Product, Sales and Marketing to drive cross-selling and simple, bookable customer journeys.

Qualifications

• Experience in commercial operations, retail, visitor attractions or another customer-focused sales environment.
• Experience leading and supporting a team to deliver sales and customer-service outcomes.
• Direct experience of sales, upselling, customer conversion and secondary-spend activity.
• Ability to contribute commercial insight to product development and improve customer-facing propositions.
• Experience managing budgets, P&L performance or commercial targets, with confidence using numerical and sales data to identify opportunities.
• Clear communication, organisation and stakeholder-management skills, including the ability to coordinate cross-functional initiatives and work with external suppliers.

Responsibilities

• Own the delivery of secondary-spend performance across souvenir photography, guidebooks and vending.
• Develop practical plans against targets, monitor sales, conversion and spend per visitor.
• Coordinate cross-functional initiatives across Medlock Square with Hotel, Food & Beverage, Conferences and Events, Product, Sales and Marketing.
• Lead the souvenir photography operation and manage suppliers.
• Provide reporting, forecasting and commercial insight to shape visitor experience.

Skills

Commercial operations

Retail / visitor attractions

Team leadership

Sales & upselling

Budget & P&L management

Stakeholder management

Customer experience improvements

Job description

Manchester City Football Club is seeking a Visitor Attractions Commercial Operations Manager based at The Etihad Stadium in Manchester. You will own secondary-spend performance across souvenir photography, books and vending, shaping plans against targets and monitoring spend per visitor.

You will link Visitor Attractions with Hotel, F&B, Conferences and Events, Product, Sales and Marketing to drive cross-selling and simple, bookable customer journeys.