Visitor Attractions Workforce Planning Lead

Manchester City; Manchester; On-site; GBP 40,000 - 52,000; Full time

Job summary

Manchester City is seeking a Visitor Attractions Resource Manager to lead workforce planning across the Museum, Stadium Tour, Photography and Altitude experiences. You will connect demand with schedules, ensuring optimal deployment, hours and skills while supporting payroll and reporting.

You will build collaborations across Operations, Bookings, People Services, Payroll and Finance to improve utilisation and efficiency, while upholding service standards and compliance.

Qualifications

• Experience in workforce planning, staff scheduling or resource management within an operational environment.
• Experience using workforce scheduling, rota management or similar planning systems.
• Ability to analyse workforce demand, utilisation and labour performance data to support operational decisions.
• Experience monitoring staffing budgets and labour costs, with the judgement to balance service delivery, workforce availability and cost control.
• Experience supporting payroll processes and resolving payroll-related queries accurately and collaboratively.
• Clear numerical, analytical, organisational and stakeholder communication skills, including confidence using Excel and managing competing priorities.

Responsibilities

• Lead workforce planning model aligning demand, schedules and seasonal requirements across Visitor Attractions.
• Manage rotas and scheduling systems, create daily and forward-looking staffing plans, monitor labour deployment.
• Coordinate monthly payroll activity and maintain accurate workforce records and reporting.
• Collaborate with Attractions Operations, Bookings, People Services, Payroll and Finance on recruitment planning and onboarding.
• Provide evidence-based recommendations to keep the resourcing model flexible, compliant and fit for purpose.

Skills

Workforce planning

Scheduling systems

Data analysis

Budget monitoring

Payroll support

Excel proficiency

Tools

Workforce scheduling software

Job description

Manchester City is seeking a Visitor Attractions Resource Manager to lead workforce planning across the Museum, Stadium Tour, Photography and Altitude experiences. You will connect demand with schedules, ensuring optimal deployment, hours and skills while supporting payroll and reporting.

You will build collaborations across Operations, Bookings, People Services, Payroll and Finance to improve utilisation and efficiency, while upholding service standards and compliance.