Hospitality Business Development Manager

City Football Group; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

26 days annual leave

Private healthcare

Dental cover

Annual discretionary bonus

Health Cash Plan

Employee Assistance Programme

Company pension

Free on-site parking

Complimentary meals on site

Stadium tours

Job summary

City Football Group is seeking a Hospitality Business Development Manager based in Manchester to grow matchday hospitality revenue by building relationships with clients and converting opportunities into sales. You will help develop the Hospitality Sales function, deliver premium client experiences and contribute to sustained seasonal revenue.

The role requires proven ability to manage a sales pipeline, target-driven activity and a collaborative, service-led approach across domestic and

Qualifications

• Experience selling high-value products or services to customers or clients.
• Proven ability to build and manage a sales pipeline and work towards commercial targets.
• Practical experience of outbound sales activity, including prospecting, networking, lead generation or referral development.
• Ability to use sales data, reporting and customer information accurately to support decision‑making.
• Clear and effective communication and presentation skills, with the confidence to engage a range of stakeholders.
• A proactive, collaborative approach and the ability to contribute positively as part of a team.

Responsibilities

• Drive growth of Manchester City’s Hospitality Sales by identifying and converting opportunities across domestic and international clients.
• Build and manage a healthy sales pipeline, maintain accurate reporting and deliver outbound and inbound activity.
• Prospecting, networking, lead generation and referral development to open new business opportunities.
• Collaborate with colleagues across the department and represent Manchester City professionally to clients.

Skills

Sales pipeline

Outbound sales

Client relationships

Data reporting

Stakeholder comms

Team player

Job description

Hospitality Business Development Manager

Location: Manchester, GB

Full Time / Part Time: Full Time

Contract Type: Permanent

Based in Manchester, this permanent, full-time role will help grow Manchester City’s matchday hospitality revenue by building relationships with new and existing clients and turning commercial opportunities into high-value sales. You will play a visible part in developing the Hospitality Sales department, creating meaningful client experiences and helping deliver sustainable revenue across each season.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our Hospitality Sales team, we create memorable matchday experiences for clients while supporting Manchester City’s commercial growth. Working across domestic and international markets, the team builds lasting relationships and connects businesses with premium hospitality opportunities at one of the world’s leading football clubs.

The Role

As Business Development Manager, you will help drive the growth of Manchester City’s Hospitality Sales department by identifying and converting opportunities across our domestic and international client base. Your work will directly contribute to matchday hospitality revenue and to the continued development of relationships with valued clients and prospects.

You will build and manage a healthy sales pipeline, maintain accurate reporting and deliver a thoughtful programme of outbound and inbound activity. This will include prospecting, networking, lead generation, referral development, data capture and database management, alongside creating targeted sales strategies and ideas that open up new business opportunities.

Success in the role will come from combining commercial focus with a collaborative, service-led approach. You will work closely with colleagues across the department, communicate clearly with stakeholders and represent Manchester City professionally when developing new connections and supporting the client journey.

What You’ll Bring

• Experience selling high-value products or services to customers or clients.
• Proven ability to build and manage a sales pipeline and work towards commercial targets.
• Practical experience of outbound sales activity, including prospecting, networking, lead generation or referral development.
• Ability to use sales data, reporting and customer information accurately to support decision‑making.
• Clear and effective communication and presentation skills, with the confidence to engage a range of stakeholders.
• A proactive, collaborative approach and the ability to contribute positively as part of a team.

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

• As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus.
• You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.
• Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs.
• You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.