Casual Venue Duty Manager

Manchester City; Manchester; Sur place; GBP 21 000 - 30 000; Temps partiel

Résumé du poste

Manchester City is seeking a casual events role based in Manchester to support the delivery of a varied programme of non-matchday events across the Etihad Campus. You will help coordinate setup, ensure smooth operations and reflect the club’s high standards.

Day to day you’ll assist with event setup and close-down, brief teams, manage stock such as AV equipment and stationery, and deliver excellent customer service to guests and clients.

Qualifications

• Experience in events, hospitality or venue operations in a customer-facing role.
• Excellent customer service and clear communication with clients and colleagues.
• Proactive, flexible and able to adapt to changing priorities.
• Strong organisational skills and close attention to detail.
• Awareness of First Aid and Health and Safety regulations.
• Confident working independently with initiative.
• Basic IT literacy including Outlook and Teams.

Responsabilités

• Assist with event set-up and close-down to ensure smooth delivery.
• Walk customer journeys, brief teams and coordinate with internal colleagues to meet requirements.
• Provide on-day customer service, handle queries and respond professionally to feedback.
• Manage event stock control and ordering (AV equipment, stationery, football equipment).

Connaissances

Events experience

Customer service

Organisational skills

First Aid & H&S awareness

Independence & initiative

IT literacy (Outlook & Teams)

Description du poste

Based in Manchester, this casual Manchester City role gives you the opportunity to support the delivery of a varied programme of non-matchday events across the Etihad Campus. You will play a key part in making sure each event runs smoothly, feels well organised and reflects the high standards of Manchester City.

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

Within our venue operations team, we help bring to life a wide range of events and activations across the Etihad Campus. Our work depends on planning, pace and close collaboration, creating a seamless experience for clients, colleagues and visitors alike.

The Role

This role sits at the centre of event delivery and gives you the chance to make a visible difference every time the Campus welcomes guests. You will help coordinate the moving parts that keep events running well, acting as a reliable point of contact and making sure each event is set up for success.

Day to day, you will support event set-up and close-down, walk customer journeys, brief teams, and work closely with internal colleagues to make sure requirements are delivered on time. You will also support customer service on event days, handling queries, responding professionally to feedback and helping to maintain a calm, organised and welcoming environment.

You will be trusted to manage event stock control and ordering, including items such as AV equipment, stationery and football equipment, while keeping a close eye on detail and standards. This is a role for someone who enjoys variety, stays composed when priorities change, and takes pride in delivering a smooth experience from start to finish.

What You’ll Bring

• Experience in events, hospitality or venue operations in a customer-facing role.
• Ability to provide excellent customer service and communicate clearly with clients and colleagues.
• A proactive approach with the ability to work flexibly and adapt to changing priorities.
• Strong organisational skills and close attention to detail.
• Awareness of First Aid and Health and Safety regulations
• Confidence working independently and using your initiative.
• Basic IT literacy, including Microsoft Outlook and Teams.

Equal Opportunities

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact [e-mail] and we will be happy to help.

All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.