Hospitality Relations Executive

Manchester City Football Club; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days annual leave + birthday day

Private healthcare

Dental cover

Annual discretionary bonus

Health Cash Plan

Employee Assistance Programme

Company pension and life assurance

Cycle to work

Discounted match tickets

City+ subscription

Stadium tour discounts

Job summary

Manchester City Football Club is seeking a Customer Relations Executive to support premium hospitality account management across matchdays, concerts, and events. You will help build positive relationships with high‑value customers and coordinate hospitality activity to ensure memorable experiences.

The role also covers guest experiences, administrative coordination, and collaboration with Premium Sales, Hospitality Operations and Service Support teams.

Qualifications

• Experience within account management, customer service, hospitality or sales support environments.
• Ability to build and maintain positive customer relationships.
• High attention to detail and ability to organise multiple priorities effectively.
• Clear and effective written and verbal communication skills.
• Comfortable using CRM systems, booking systems or operational tools.

Responsibilities

• Support the delivery of high‑quality account management and customer service across premium hospitality customers.
• Coordinate hospitality activity across matchdays and event days to support guest experiences.
• Maintain timely information and professional support across multiple teams for a consistent experience.
• Support account administration and operational coordination with Premium Sales, Hospitality Operations and Service Support.
• Contribute to the continued success of Manchester City’s premium hospitality offering.

Skills

Account management

Customer service

Hospitality

Sales support

CRM systems

Tools

CRM systems

Booking systems

Operational tools

Job description

Who We Are

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long‑term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

The Role

You will support the delivery of high‑quality account management and customer service across premium hospitality customers, helping to create engaging and memorable experiences throughout the season. Working across football fixtures, concerts and major stadium events, you will build positive relationships with customers while supporting retention and ongoing account engagement.

Alongside customer relationship management, you will contribute to the coordination of hospitality activity across matchdays and event days, supporting guest experiences, operational delivery and communication across multiple teams. You will help ensure customers receive timely information, professional support and a consistent experience across all touchpoints.

You will also support account administration and operational coordination, maintaining accurate records and working collaboratively with Premium Sales, Hospitality Operations and Service Support teams. Through your organisation, communication and customer‑focused approach, you will help contribute to the continued success of Manchester City’s premium hospitality offering.

What You’ll Bring

• Experience within account management, customer service, hospitality or sales support environments
• Ability to build and maintain positive customer relationships
• High attention to detail and ability to organise multiple priorities effectively
• Clear and effective written and verbal communication skills
• Comfortable using CRM systems, booking systems or operational tools
• Collaborative approach within customer‑facing and operational environments

Why Choose Us

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

How to Apply

If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 24th July 2026. We encourage you to apply as soon as you can.

We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.

Equal Opportunities

City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability – physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact [e-mail].

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.