Vision Care & Patient Experience Advisor (Glasgow)

Optical Express Group; Glasgow; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Industry leading salary plus excellent bonus potential

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eyewear and sunglasses

Generous friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

Job summary

A leading healthcare provider in Glasgow is seeking a passionate Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, performing diagnostic eye scans, and ensuring smooth patient journeys. Successful candidates will possess excellent communication and negotiation skills, thrive in a target-driven environment, and be committed to delivering outstanding customer service. This full-time position offers an industry-leading salary starting at £27,000, plus bonus and a range of benefits.

Qualifications

• Previous experience working towards sales targets and personal KPI’s.
• Driven and passionate with a willingness to succeed.

Responsibilities

• Building a strong relationship with our patients.
• Performing diagnostic eye scans (full training will be provided).
• Confidently relaying patient information to the optometrist.
• Maintaining patient records with accurate information.
• Arranging affordable finance options for patients.
• Scheduling patients’ consultations and surgeries.

Skills

Excellent written and verbal communication skills

Strong negotiation skills

Strong organisational skills

Self-motivated

Commercial awareness

Job description

A leading healthcare provider in Glasgow is seeking a passionate Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, performing diagnostic eye scans, and ensuring smooth patient journeys. Successful candidates will possess excellent communication and negotiation skills, thrive in a target-driven environment, and be committed to delivering outstanding customer service. This full-time position offers an industry-leading salary starting at £27,000, plus bonus and a range of benefits.