Vision Care Concierge - Patient Journey Specialist

Optical Express; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Industry salary

Bonus potential

Modern workspace

33 days leave

Free surgery

Free eye tests

Eyewear discounts

Family discounts

Training & development

Job summary

Optical Express in Glasgow is seeking a Patient Advisor to join our clinic team. You will deliver a seamless patient journey, support clinicians, and handle bookings, payments and aftercare with a premium service standard.

The role combines frontline patient care with operational responsibilities, requires excellent communication, high attention to detail and the ability to work weekends. A rewarding career with industry-leading benefits awaits.

Qualifications

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient facing

Communication skills

Attention to detail

Organisational skills

Digital literacy

Healthcare exposure

Job description

Optical Express in Glasgow is seeking a Patient Advisor to join our clinic team. You will deliver a seamless patient journey, support clinicians, and handle bookings, payments and aftercare with a premium service standard.

The role combines frontline patient care with operational responsibilities, requires excellent communication, high attention to detail and the ability to work weekends. A rewarding career with industry-leading benefits awaits.