Vision Care Customer Service Advisor – London

Essilorluxottica Group; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

EssilorLuxottica Group in London is seeking a Customer Service Advisor to provide general and technical advice to customers via telephone, email or fax. You will process orders, handle inquiries and complaints while maintaining professional standards.

Main responsibilities include resolving customer issues, keeping records up to date, and ensuring a high-quality customer experience across channels. ISO 13485 and BRC guidelines apply, with emphasis on safety and teamwork.

Qualifications

• In-depth knowledge of customer service standards.
• Strong working knowledge of Microsoft Office.
• Experience in a customer services role is preferred.
• Flexible approach to work patterns.
• Ability to work well in a team.
• Ability to meet deadlines and manage own workload.
• Strong analytical skills.
• Ability to handle complaints and difficult situations.

Responsibilities

• Deal with a range of customers daily and handle enquiries and complaints to resolve issues.
• Work as part of the customer services team to provide an unrivalled customer experience.
• Inform customers about updates regarding products and services.
• Minimise order delays and keep customers and colleagues informed of changes.
• Maintain a professional telephone manner at all times.
• Update customer records in real time to ensure accuracy.
• Collaborate with other departments to meet customer deadlines.
• Follow ISO 13485 and BRC quality standards and related procedures.
• Maintain a tidy, safe team workspace and adhere to health and safety guidelines.

Skills

Customer service standards

Microsoft Office

Team player

Communication skills

Deadline management

Analytical skills

Complaint handling

Working under pressure

Job description

EssilorLuxottica Group in London is seeking a Customer Service Advisor to provide general and technical advice to customers via telephone, email or fax. You will process orders, handle inquiries and complaints while maintaining professional standards.

Main responsibilities include resolving customer issues, keeping records up to date, and ensuring a high-quality customer experience across channels. ISO 13485 and BRC guidelines apply, with emphasis on safety and teamwork.