Vision Surgery Patient Concierge

Optical Express Group; Bolton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

State of the art working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express Group is seeking a Patient Advisor for our Bolton clinic with regular cover at Preston. The role involves delivering an outstanding patient journey and supporting clinicians, with responsibilities spanning patient contact, consultations, scheduling surgery, and finance bookings.

Training is provided, and the position offers career rewards in a premium-eye-care environment. The role requires 40 hours per week, flexible weekends, and a salary of £27,000 per annum plus bonus and

Qualifications

• Previous experience of a patient facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient facing role

Communication skills

Attention to detail

Organisational skills

Digital/diagnostic technology

Healthcare/retail awareness

Commercial awareness

Job description

Optical Express Group is seeking a Patient Advisor for our Bolton clinic with regular cover at Preston. The role involves delivering an outstanding patient journey and supporting clinicians, with responsibilities spanning patient contact, consultations, scheduling surgery, and finance bookings.

Training is provided, and the position offers career rewards in a premium-eye-care environment. The role requires 40 hours per week, flexible weekends, and a salary of £27,000 per annum plus bonus and