Patient Services & Appointment Advisor

HCA Healthcare UK; Prestatyn; Remote; GBP 14,000 - 17,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Insurance

Private pension

Cycle to Work

Group Life Assurance from day one

Critical illness cover

Maternity/Paternity pay

Staff discount across facilities

Job summary

HCA Healthcare UK in Prestatyn, North Wales, is hiring a Contact Centre Advisor on a part-time 21-hour week. You will handle patient and customer calls and emails, schedule appointments and manage information requests within defined service levels.

The role emphasizes accuracy, empathy, and clear communication, with a rota of shifts between 8am and 6pm, and a temporary contract running until 31 March 2027; a strong customer-service background is essential.

Qualifications

• Proven experience within a customer service environment.
• Ability to build rapport with customers and patients.
• Excellent listening and communication skills.
• Computer literate and able to manage information accurately.

Responsibilities

• Schedule appointments within the HCA facilities.
• Handle information requests by telephone and email.
• Provide rapid responses while meeting SLAs and KPIs.
• Disseminate information about hospitals and services; update systems.

Skills

Customer service

Communication

Empathy

Data handling

Tools

Computer literacy

Job description

HCA Healthcare UK in Prestatyn, North Wales, is hiring a Contact Centre Advisor on a part-time 21-hour week. You will handle patient and customer calls and emails, schedule appointments and manage information requests within defined service levels.

The role emphasizes accuracy, empathy, and clear communication, with a rota of shifts between 8am and 6pm, and a temporary contract running until 31 March 2027; a strong customer-service background is essential.