VIP Patient Concierge & Front Desk Coordinator

Bupa UK; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday pro rata

Wellbeing services

Benefits allowance

Employee assistance

Job summary

The Patient Coordinator role at Cromwell Hospital London supports the reception and front-of-house teams to help deliver exceptional patient care. Under the Front of House Manager, you will manage patient registrations, prepare outpatient accounts, and liaise with consultants, staff and visitors to create a VIP experience.

This full-time role (37.5 hours) requires a courteous, proactive communicator with strong organisational skills and a background in customer-facing environments.

Qualifications

• Experience in a customer-facing environment such as hospitality or private healthcare.
• Excellent communication and interpersonal skills.
• Professional telephone manner and courteous, efficient service.
• Strong organisational skills and attention to detail.
• Able to manage time effectively and meet deadlines.
• Calm under pressure with a patient-centric approach.
• Natural empathy with patients and a genuine care for their experience.

Responsibilities

• Coordinate patient registration and outpatient accounts.
• Provide front-of-house support across hospital reception areas.
• Interact with patients, consultants, staff and visitors to ensure a VIP experience.
• Issue medical record numbers, front sheets and administrative documents.
• Liaise with insurance providers and embassies as required.
• Respond to enquiries and direct to appropriate departments.
• Explain hospital charges and assist with payment arrangements.

Skills

Customer facing

Excellent communication

Telephone manner

Organisational skills

Timekeeping

Work under pressure

Empathy

Job description

The Patient Coordinator role at Cromwell Hospital London supports the reception and front-of-house teams to help deliver exceptional patient care. Under the Front of House Manager, you will manage patient registrations, prepare outpatient accounts, and liaise with consultants, staff and visitors to create a VIP experience.

This full-time role (37.5 hours) requires a courteous, proactive communicator with strong organisational skills and a background in customer-facing environments.