VIP Patient Concierge & Experience Coordinator

Cleveland Clinic London; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Family-friendly pension scheme

Private Medical Insurance

Life Assurance

Season Ticket Loan

Cycle to Work

Nursery Scheme

Wellbeing Hub

Earned Wage Access

Employee discounts

Job summary

Cleveland Clinic London is seeking a Patient Plus Coordinator to provide bespoke, discreet support for VIP patients and referrers. You will manage the patient journey with privacy and care, coordinating appointments, treatments, reports and payments.

Join a private hospital in central London offering a high-acuity environment, extensive specialist collaboration, and career development opportunities. Applicants email [e-mail].

Qualifications

• Proven experience in a patient-facing or client relationship management role, ideally within a healthcare or luxury service environment.
• Private Healthcare Experience (essential)
• Demonstrable experience working within an Electronic Medical Record System (essential)
• Demonstrable experience providing administrative support (essential)
• Fluency in multiple languages (desirable)

Responsibilities

• Serve as the primary point of contact for Domestic VIP patients, high net worth individuals, Executive Health, Concierge Medicine and referrers.
• Ensure patients receive a high-quality experience during their appointments and have access to hospitality services.
• Coordinate all scheduling requirements for an efficient, customer-focused booking service.
• Manage the patient journey from initial enquiry to treatment coordination, reports, estimates and payments.
• Facilitate access to Cleveland Clinic London via direct appointment scheduling or liaising with medical departments.

Skills

Patient-facing

Healthcare experience

EMR system

Administrative support

Multilingual

Job description

Cleveland Clinic London is seeking a Patient Plus Coordinator to provide bespoke, discreet support for VIP patients and referrers. You will manage the patient journey with privacy and care, coordinating appointments, treatments, reports and payments.

Join a private hospital in central London offering a high-acuity environment, extensive specialist collaboration, and career development opportunities. Applicants email [e-mail].