Patient Admissions Coordinator - Flexible Hours

Cromwell Hospital; Greater London; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension & life insurance

Onsite gyms / discounts

Other benefits & online discounts

Job summary

Cromwell Hospital in London is seeking an Admissions Officer to shape the patient journey and manage admissions efficiently. You will handle bookings, financial information, and coordination with clinical and support teams to ensure smooth patient flows.

The role focuses on accurate data capture, strong communication, and frontline customer service within a world-class hospital setting. 37.5 hours weekly on a rotating shift model; salary £30,500 per year plus benefits.

Qualifications

• Administration experience in a hospital or healthcare setting.
• Excellent communication skills.
• Organisational skills.
• Attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.

Responsibilities

• Answer all incoming calls in a timely manner and provide high-quality service to all customers.
• Attend bed meetings and update bed board and bed summaries.
• Receive inpatient and day case bookings and input details into the Hospital Information Systems.
• Allocate patient rooms and manage bed status with multidisciplinary teams.
• Facilitate preadmission clinic bookings and answer queries.
• Provide quotes for self-pay bookings and handle email/phone requests.
• Collect demographics and financial information, explain the registration form and obtain details.
• Meet and greet patients to ensure admissions are not delayed while collecting registration and payment details.

Skills

Administration experience

Excellent communication

Organisational skills

Attention to detail

Initiative & deadlines

Timekeeping & flexibility

Job description

Cromwell Hospital in London is seeking an Admissions Officer to shape the patient journey and manage admissions efficiently. You will handle bookings, financial information, and coordination with clinical and support teams to ensure smooth patient flows.

The role focuses on accurate data capture, strong communication, and frontline customer service within a world-class hospital setting. 37.5 hours weekly on a rotating shift model; salary £30,500 per year plus benefits.