Outpatient Patient Coordinator

Bupa; Greater London; In loco; GBP 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Viva wellbeing programme

Flexible working

25 days holiday per year

Wellbeing services

Benefits allowance

Employee assistance

Descrizione del lavoro

Bupa Cromwell Hospital in London is seeking a Patient Coordinator on a permanent full-time basis. The role involves coordinating patient registration, billing and reception duties to deliver a high-quality patient experience.

You will interact with patients, consultants and staff, ensuring smooth clinic operations and accurate records. The position offers a 37.5-hour week with shifts 8am–8pm Monday to Friday and every 4th Saturday.

Competenze

• Experience in customer-facing environments such as hotels, luxury retail, private hospitals, or other client-facing roles.
• Excellent communication and interpersonal skills.
• Polite, assertive and professional in all interactions.
• Outstanding organisational abilities and attention to detail.
• Able to prioritise, meet deadlines and use initiative.
• Flexible with hours and able to adapt to varying shifts.

Mansioni

• Provide a link between Hospital, Patients, Consultants and other users.
• Coordinate patient registration and outpatient accounts; process payments.
• Interact with patients, consultants, staff and visitors to create a VIP experience.
• Follow departmental policies and assist with reception duties.
• Assist with medical records, letters of guarantee and liaise with insurers/embassies as required.
• Respond to enquiries about hospital facilities and redirect to correct departments.

Conoscenze

Customer facing experience

Communication skills

Telephone manner

Organisational skills

Time management

Flexibility

Working under pressure

Empathy for patients

Descrizione del lavoro

Job Description: Patient Coordinator Cromwell Hospital, London SW5 0TU Permanent Contract Salary: £31,350.54 a year + Fantastic Benefits Full time, 37.5hrs (Shift patterns are Monday to Friday between the hours of 8am to 8pm + every 4th Saturday)

We make health happen. Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

• Provide a link between Hospital, Patients, Consultant or other users.
• Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services.
• To act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
• Undertake duties in accordance with departmental policies and procedures.
• To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
• Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
• Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
• Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
• Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
• Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed.
• Deal with all Reception queries and complaints in a courteous and timely manner.
• Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
• Implement manual procedures during computer downtime and transfer information when system is reinstated.
• Make follow-up bookings for patient after the appointment.
• Assist patient with booking further tests or consultations.

Key Skills / Qualifications needed for this role

• Experience in a Customer Facing environment such as; 5* Luxury hotel, high end retail, private hospital or other experience involving interaction with high profile clients and high levels of customer service.
• Assertive, articulate and polite.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping but prepared to be flexible.
• Ability to work under pressure and remain calm.
• Natural ability to empathise with patients and demonstrate a genuine care.

Benefits

Joining Bupa in this role you will receive the following benefits and more:

• Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.
• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing.
• Fixed term benefits allowance.
• Access to our confidential employee assistance.

We adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Full time
Job Area: Administration
Locations: Cromwell Hospital London

We employ more than 80,000 people globally who are making this a reality. Be at the heart of helping people live longer healthier, happier lives and making a better world. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.