VIP Office & Guest Experience Lead

Journey; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual Learning Budget

YuLife wellbeing platform

Holiday Purchase Scheme

Enhanced parental leave

Life Insurance

Job summary

Journey is seeking a friendly and proactive Facilities/Reception Coordinator to manage the Cheltenham hub and support the Cannock location. You will greet VIPs and guests, keep offices, kitchens and meeting spaces immaculate, and handle daily admin tasks with a hospitality mindset.

You will own the day-to-day running of our Cheltenham hub, coordinate services and stock, and work with the team to ensure a welcoming, safe and well-organised workplace.

Qualifications

• Experience in hospitality or guest services or a customer-facing role.
• Excellent attention to detail and pride in presenting spaces.
• Warm, engaging personality and comfortable interacting with clients and visitors.
• Proactive, hands-on approach with the ability to prioritise.
• Strong organisational skills and ability to juggle multiple tasks.

Responsibilities

• Own the visitor experience from start to finish, warmly welcoming clients and visitors.
• Prepare meeting rooms and catering to a high standard and reset spaces quickly.
• Keep reception, meeting rooms, kitchens and shared spaces immaculate throughout the day.
• Take full ownership of the Cheltenham hub operations, and support Cannock hub remotely with fortnightly visits.
• Proactively manage stocks of refreshments, stationery, cleaning supplies and equipment.
• Coordinate cleaners, utilities, suppliers and maintenance contractors; act on issues quickly.
• Oversee opening/closing procedures, alarms and office security, and communicate updates clearly.
• Complete weekly health and safety checks and follow-up actions.

Skills

Hospitality

Attention to detail

People skills

Proactive

Organizational skills

Pride in work

Job description

Journey is seeking a friendly and proactive Facilities/Reception Coordinator to manage the Cheltenham hub and support the Cannock location. You will greet VIPs and guests, keep offices, kitchens and meeting spaces immaculate, and handle daily admin tasks with a hospitality mindset.

You will own the day-to-day running of our Cheltenham hub, coordinate services and stock, and work with the team to ensure a welcoming, safe and well-organised workplace.