Front of House Guest Experience Lead

ST James Facilities; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

ST JAMES FACILITIES is seeking a Lunch and Breaks Cover Receptionist to provide Front of House cover across buildings within Chiswick Business Park. You will maintain a professional reception service and deliver an exceptional experience for visitors, occupiers and clients during lunch breaks and planned absences.

The Park is a high-profile site with the client permanently based in the park. You will be the first point of contact, greet guests, answer calls, manage meetings, and support events

Qualifications

• Previous experience delivering exceptional customer service essential.
• Excellent command of English, verbal and written.
• Experience using Microsoft Office, PowerPoint and Excel essential.

Responsibilities

• Take full ownership of the reception and related areas; liaise with cleaners, facilities and maintenance.
• Keep the St James folder, procedures and phone database up to date; deliver monthly reports.
• Be the first point of contact for guests, visitors, occupiers and clients.
• Greet and assist guests; ensure a professional welcome is provided.
• Receive/answer calls promptly; identify needs and transfer as required.
• Build strong relationships with occupiers, building manager and partners.
• Create and lead on the events calendar and client activities on Park.
• Keep reception area organized, clean and tidy at all times.
• Prepare and deliver accurate daily/weekly/monthly reports and checks.
• Adhere to St James policies and emergency procedures.

Skills

Customer service

English proficiency

Interpersonal skills

Punctuality

Adaptability

Tools

Microsoft Office

PowerPoint

Excel

Job description

ST JAMES FACILITIES is seeking a Lunch and Breaks Cover Receptionist to provide Front of House cover across buildings within Chiswick Business Park. You will maintain a professional reception service and deliver an exceptional experience for visitors, occupiers and clients during lunch breaks and planned absences.

The Park is a high-profile site with the client permanently based in the park. You will be the first point of contact, greet guests, answer calls, manage meetings, and support events