VIP Membership Manager: Luxury Travel Concierge

NEON SEARCH; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

NEON SEARCH in Greater London is seeking a Membership Manager for a luxury travel business, focused on high-value members and personalised journeys.

You will nurture relationships, understand members' travel preferences and priorities, and collaborate with internal teams to ensure flawless delivery across touchpoints. This role rewards proactive, detail-driven professionals who thrive on delivering world-class service. The position offers an opportunity to influence member experience at scale.

Qualifications

• Experience in luxury travel, hospitality or premium services.
• Exceptional relationship management and communication skills.
• Proactive, solutions-focused approach.
• Attention to detail and world-class service mindset.

Responsibilities

• Manage a portfolio of high-value members as their primary contact.
• Deliver personalised service across all touchpoints.
• Understand members' travel preferences to tailor experiences.
• Build engagement, loyalty and retention.
• Collaborate with internal teams to ensure seamless delivery.
• Identify opportunities to enhance the member experience.

Skills

Relationship management

Luxury travel experience

Communication skills

Proactive problem solving

Job description

NEON SEARCH in Greater London is seeking a Membership Manager for a luxury travel business, focused on high-value members and personalised journeys.

You will nurture relationships, understand members' travel preferences and priorities, and collaborate with internal teams to ensure flawless delivery across touchpoints. This role rewards proactive, detail-driven professionals who thrive on delivering world-class service. The position offers an opportunity to influence member experience at scale.