Membership Manager

NEON SEARCH; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

NEON SEARCH in Greater London is seeking a Membership Manager for a luxury travel business, focused on high-value members and personalised journeys.

You will nurture relationships, understand members' travel preferences and priorities, and collaborate with internal teams to ensure flawless delivery across touchpoints. This role rewards proactive, detail-driven professionals who thrive on delivering world-class service. The position offers an opportunity to influence member experience at scale.

Qualifications

• Experience in luxury travel, hospitality or premium services.
• Exceptional relationship management and communication skills.
• Proactive, solutions-focused approach.
• Attention to detail and world-class service mindset.

Responsibilities

• Manage a portfolio of high-value members as their primary contact.
• Deliver personalised service across all touchpoints.
• Understand members' travel preferences to tailor experiences.
• Build engagement, loyalty and retention.
• Collaborate with internal teams to ensure seamless delivery.
• Identify opportunities to enhance the member experience.

Skills

Relationship management

Luxury travel experience

Communication skills

Proactive problem solving

Job description

Membership Manager | Luxury Travel

We're delighted to be partnering with a highly regarded luxury travel business as they look to appoint a Membership Manager.

This is an opportunity to join a brand that has built its reputation on delivering exceptional service to a discerning international membership. Every interaction is personal, every journey is thoughtfully curated, and the member experience sits at the heart of everything they do.

As Membership Manager, you'll be responsible for developing long-term relationships with members, understanding their individual travel preferences and ensuring every experience exceeds expectations.

The role

• Manage a portfolio of high-value members, acting as their primary relationship contact.
• Deliver an exceptional, personalised service across every touchpoint.
• Understand members' travel preferences, lifestyle and priorities to create a truly tailored experience.
• Build long-term engagement, loyalty and retention.
• Work collaboratively with internal teams to ensure seamless delivery.
• Proactively identify opportunities to enhance the overall member experience.

We're looking for someone who has:

• Experience within luxury travel, hospitality, concierge, private members' clubs, lifestyle or another premium service environment.
• Exceptional relationship management skills.
• A naturally proactive, solutions-focused approach.
• Outstanding communication skills and impeccable attention to detail.
• A genuine passion for delivering world-class customer experiences.

This is a fantastic opportunity to join an ambitious luxury business where service excellence is genuinely at the centre of the organisation.