Luxury Travel Membership Manager

NEON SEARCH; Slough; On-site; GBP 38,000 - 54,000; Full time

Job summary

NEON SEARCH is partnering with a renowned luxury travel business to appoint a Membership Manager. The role focuses on nurturing long-term relationships with high-value members and delivering a personalised, world-class experience across every touchpoint.

You will understand members' travel preferences and curate tailored journeys, working with internal teams to ensure seamless delivery and ongoing loyalty. This is a unique opportunity to shape exceptional member experiences in a premium service

Qualifications

• This role requires exceptional relationship management skills with high-value members.
• Strong communication and meticulous attention to detail are essential.
• Experience in luxury travel, hospitality, concierge, or premium services is preferred.

Responsibilities

• Manage a portfolio of high-value members and be their primary contact.
• Deliver personalised service across all touchpoints to exceed expectations.
• Understand members' travel preferences and curate tailored experiences.
• Build long-term engagement, loyalty and retention.
• Collaborate with internal teams to ensure seamless delivery.
• Identify opportunities to enhance the overall member experience.

Skills

Relationship management

Communication

Attention to detail

Proactive mindset

Luxury travel experience

Job description

NEON SEARCH is partnering with a renowned luxury travel business to appoint a Membership Manager. The role focuses on nurturing long-term relationships with high-value members and delivering a personalised, world-class experience across every touchpoint.

You will understand members' travel preferences and curate tailored journeys, working with internal teams to ensure seamless delivery and ongoing loyalty. This is a unique opportunity to shape exceptional member experiences in a premium service