Membership Manager

NEON SEARCH; Slough; On-site; GBP 38,000 - 54,000; Full time

Job summary

NEON SEARCH is partnering with a renowned luxury travel business to appoint a Membership Manager. The role focuses on nurturing long-term relationships with high-value members and delivering a personalised, world-class experience across every touchpoint.

You will understand members' travel preferences and curate tailored journeys, working with internal teams to ensure seamless delivery and ongoing loyalty. This is a unique opportunity to shape exceptional member experiences in a premium service

Qualifications

• This role requires exceptional relationship management skills with high-value members.
• Strong communication and meticulous attention to detail are essential.
• Experience in luxury travel, hospitality, concierge, or premium services is preferred.

Responsibilities

• Manage a portfolio of high-value members and be their primary contact.
• Deliver personalised service across all touchpoints to exceed expectations.
• Understand members' travel preferences and curate tailored experiences.
• Build long-term engagement, loyalty and retention.
• Collaborate with internal teams to ensure seamless delivery.
• Identify opportunities to enhance the overall member experience.

Skills

Relationship management

Communication

Attention to detail

Proactive mindset

Luxury travel experience

Job description

Membership Manager | Luxury Travel

We're delighted to be partnering with a highly regarded luxury travel business as they look to appoint a Membership Manager.

This is an opportunity to join a brand that has built its reputation on delivering exceptional service to a discerning international membership. Every interaction is personal, every journey is thoughtfully curated, and the member experience sits at the heart of everything they do.

As Membership Manager, you'll be responsible for developing long-term relationships with members, understanding their individual travel preferences and ensuring every experience exceeds expectations.

The role

• Manage a portfolio of high-value members, acting as their primary relationship contact.
• Deliver an exceptional, personalised service across every touchpoint.
• Understand members' travel preferences, lifestyle and priorities to create a truly tailored experience.
• Build long-term engagement, loyalty and retention.
• Work collaboratively with internal teams to ensure seamless delivery.
• Proactively identify opportunities to enhance the overall member experience.

We're looking for someone who has:

• Experience within luxury travel, hospitality, concierge, private members' clubs, lifestyle or another premium service environment.
• Exceptional relationship management skills.
• A naturally proactive, solutions-focused approach.
• Outstanding communication skills and impeccable attention to detail.
• A genuine passion for delivering world-class customer experiences.

This is a fantastic opportunity to join an ambitious luxury business where service excellence is genuinely at the centre of the organisation.