VIP Guest Services Concierge

The Arts Club Limited; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage

Learning & development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club is seeking a Guest Service Assistant to ensure the smooth running of daily operations and deliver an exceptional standard of service to members and guests.

You will support colleagues across departments, manage reservations and in-room dining requests, and uphold the Club’s reputation for excellence in a dynamic hospitality environment.

With a 5 days on, 2 days off pattern and opportunities to grow, this role offers a rewarding path within a historic venue.

Qualifications

• Experience in a butler service role would be an advantage.
• Provide exceptional service to members and guests with discretion.
• Familiarity with Front Office systems and Opera is beneficial.
• Maintaining confidentiality and adherence to Health & Safety rules.

Responsibilities

• Ensure the highest standards of service are consistently maintained.
• Act as first point of contact for members and guests, handling enquiries and reservations.
• Maintain tidy, organised work areas and personal presentation.
• Be fully conversant with Front Office systems and accurate use of Opera.
• Provide detailed handovers between shifts and update the daily log.
• Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments).
• Support the Hotel Manager/Executive Housekeeper with VIP arrivals and guest profiles.
• Ensure rooms are prepared to the highest standard with amenities and minibars.
• Uphold confidentiality of guest, company, and employee information.
• Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessments.
• Attend training or departmental meetings as required.

Skills

Communication skills

Organisational skills

Multitasking

Opera proficiency

Night shifts coverage

Health & Safety

Job description

The Arts Club is seeking a Guest Service Assistant to ensure the smooth running of daily operations and deliver an exceptional standard of service to members and guests.

You will support colleagues across departments, manage reservations and in-room dining requests, and uphold the Club’s reputation for excellence in a dynamic hospitality environment.

With a 5 days on, 2 days off pattern and opportunities to grow, this role offers a rewarding path within a historic venue.