Host / Club Reception

The Pembroke Club London; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning &Development

Pension scheme – including employer

Annual staff award ceremony and party

Job summary

The Pembroke Club London is seeking a polished Host & Club Receptionist to elevate our guest journey. You will be the first point of contact, delivering a warm, discreet, and highly professional welcome to members and their guests.

Working across reception and reservations, you will manage bookings, maintain detailed member profiles, and collaborate with restaurant and floor teams to ensure seamless guest flow. A luxury hospitality background and strong organisational skills are essential.

Qualifications

• Experience in host or front-of-house within luxury hospitality or private members club.
• Excellent interpersonal and communication skills with a guest-focused approach.
• Ability to multitask and stay composed in a fast-paced environment.

Responsibilities

• Deliver a warm, polished, and professional welcome to all members and guests upon arrival.
• Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail.
• Handle incoming calls, emails, and booking requests in a timely and professional manner.
• Maintain up-to-date and detailed member profiles, including preferences and notes.
• Coordinate with restaurant, bar, and floor teams to manage guest flow across the club.
• Assist with table allocation, waitlists, and real-time booking adjustments.
• Support VIP arrivals and special requests, ensuring a seamless and personalised experience.
• Maintain the reception area to the highest standards of presentation and organisation.
• Provide information about the club’s facilities, events, and offerings confidently and accurately.
• Handle member enquiries and feedback with discretion and professionalism.
• Support the wider reception, reservations and front of house team as required during busy periods
• Uphold all data protection, privacy, and security standards

Skills

Interpersonal skills

Communication skills

Organisational skills

Discretion

Team player

Tools

Reservations systems

Job description

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome.

Role Overview

To further elevate and enhance our operations, we are seeking an accomplished Host & Club Receptionist to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is a polished, personable, and highly professional Receptionist with experience in luxury hospitality or private member clubs. As the first point of contact, this role is central to creating a warm, seamless, and discreet arrival experience for members and their guests.

Working across reception and reservations touchpoints, the Host & Club Receptionist will manage bookings, welcome members, and coordinate closely with the wider floor and reservations teams to ensure a smooth and highly personalised journey throughout the club. The ideal candidate combines natural hosting ability with strong organisational skills and attention to detail.

Responsibilities

• Deliver a warm, polished, and professional welcome to all members and guests upon arrival
• Manage check-ins and reservations efficiently, ensuring accuracy and attention to detail
• Handle incoming calls, emails, and booking requests in a timely and professional manner
• Maintain up-to-date and detailed member profiles, including preferences and notes
• Coordinate with restaurant, bar, and floor teams to manage guest flow across the club
• Assist with table allocation, waitlists, and real-time booking adjustments
• Support VIP arrivals and special requests, ensuring a seamless and personalised experience
• Maintain the reception area to the highest standards of presentation and organisation
• Provide information about the club’s facilities, events, and offerings confidently and accurately
• Handle member enquiries and feedback with discretion and professionalism
• Support the wider reception, reservations and front of house team as required during busy periods
• Uphold all data protection, privacy, and security standards

Requirements

• Previous experience in a host, receptionist, or front-of-house role within a luxury hospitality or private members club environment preferred
• Strong interpersonal and communication skills, with a natural ability to engage guests
• Professional, polished appearance and demeanour
• Excellent organisational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Positive, proactive, and team-oriented attitude
• Basic experience with reservations or booking systems is advantageous
• High level of discretion and understanding of private members’ club culture
• Flexibility to work evenings, weekends, and peak operational periods
• A genuine passion for hospitality and delivering exceptional guest experiences

What We Offer

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open