Member Experience Host & Reservations Specialist

The Arts Club Limited; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Rewards Gateway Benefits Scheme

Discounts on food & beverage

Learning and development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club Limited is seeking a friendly and professional Reception team member to provide warm, efficient service to our members and guests. You will manage reservations, answer inquiries, and escort members to tables while upholding club policies and ensuring a welcoming atmosphere.

Experience in high‑volume settings, proficiency with SevenRooms/OpenTable and sign‑in programs like Salesforce or Dynamics, and excellent communication skills are essential for success in this role.

Qualifications

• Experience in high-volume restaurants or private members' clubs.
• Proficiency with SevenRooms/OpenTable and sign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver excellent customer service at all times.
• Collaborate with receptionist/reservations team and handle enquiries via telephone, email, and at reception.
• Answer and direct calls according to department standards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tables throughout the Club.
• Manage all incoming reservations calls, maximizing covers at all times.
• Handle emails, confirm reservations, and manage bookings.
• Be familiar with function sheets for FOH and reception.
• Understand cancellations and no-shows per company policy.
• Stay up-to-date with music, art, and events to assist members and maximize bookings.

Skills

High-volume service

Customer service

Multitasking

Communication

Tools

SevenRooms

OpenTable

Salesforce

Dynamics

Job description

The Arts Club Limited is seeking a friendly and professional Reception team member to provide warm, efficient service to our members and guests. You will manage reservations, answer inquiries, and escort members to tables while upholding club policies and ensuring a welcoming atmosphere.

Experience in high‑volume settings, proficiency with SevenRooms/OpenTable and sign‑in programs like Salesforce or Dynamics, and excellent communication skills are essential for success in this role.