Guest Experience Host & Reservations Concierge

The Arts Club - Reception; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage

Learning and development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals while on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club in London is seeking a friendly, proactive Receptionist to be the warm voice of the Club. You will greet members and guests, manage reservations, and support a busy front-of-house team with accurate communication and efficient service.

You will handle calls, emails, and in-person inquiries, escort guests to their tables, and maximise seating opportunities while upholding club policies and guest experiences. This role rewards reliability and a passion for hospitality.

Qualifications

• Experience in high-volume restaurants or private members' clubs.
• Proficiency in SevenRooms/OpenTable and members sign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Collaborate with the receptionist/reservations team andhandle all enquiries professionally and courteously via telephone, email,and at the reception desk.
• Answer and direct calls according to departmentstandards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tablesthroughout the Club.
• Manage all incoming reservations calls, maximizingcovers at all times.
• Handle emails, confirm reservations, and managebookings.
• Be familiar with function sheets for the FOH andreception.
• Understand cancellations and no-shows in line withcompany policy.
• Stay up-to-date with the current music programme, art,and members’ events to provide information to members while maximizingbooking opportunities.
• Fulfil all reasonable requests from members to ensuretheir comfort and satisfaction.

Skills

Customer service

Communication

Multitasking

Organisational skills

Tools

SevenRooms

OpenTable

Salesforce

Dynamics

Job description

The Arts Club in London is seeking a friendly, proactive Receptionist to be the warm voice of the Club. You will greet members and guests, manage reservations, and support a busy front-of-house team with accurate communication and efficient service.

You will handle calls, emails, and in-person inquiries, escort guests to their tables, and maximise seating opportunities while upholding club policies and guest experiences. This role rewards reliability and a passion for hospitality.