Receptionist

The Arts Club - Reception; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage

Learning and development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals while on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club in London is seeking a friendly, proactive Receptionist to be the warm voice of the Club. You will greet members and guests, manage reservations, and support a busy front-of-house team with accurate communication and efficient service.

You will handle calls, emails, and in-person inquiries, escort guests to their tables, and maximise seating opportunities while upholding club policies and guest experiences. This role rewards reliability and a passion for hospitality.

Qualifications

• Experience in high-volume restaurants or private members' clubs.
• Proficiency in SevenRooms/OpenTable and members sign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Collaborate with the receptionist/reservations team andhandle all enquiries professionally and courteously via telephone, email,and at the reception desk.
• Answer and direct calls according to departmentstandards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tablesthroughout the Club.
• Manage all incoming reservations calls, maximizingcovers at all times.
• Handle emails, confirm reservations, and managebookings.
• Be familiar with function sheets for the FOH andreception.
• Understand cancellations and no-shows in line withcompany policy.
• Stay up-to-date with the current music programme, art,and members’ events to provide information to members while maximizingbooking opportunities.
• Fulfil all reasonable requests from members to ensuretheir comfort and satisfaction.

Skills

Customer service

Communication

Multitasking

Organisational skills

Tools

SevenRooms

OpenTable

Salesforce

Dynamics

Job description

In 1863, a group of artists, writers, and free thinkersgathered with a shared conviction: that the finest conversation, the boldestideas, and the warmest hospitality belonged together under one roof. CharlesDickens dined here. Whistler argued here. Rodin was inspired here.
The Arts Club was born not as a venue, but as a livingexpression of creative life — and it has never stopped.
At the heart of that life today are the people and spacesthat bring our club to life every day. This is more than an operation — it isan environment where members connect, create, and return time and time againbecause something about it feels truly special.
It takes an exceptional person to be part of that.

That person might be you.

About the role:

Our Reception team is the ‘voice’ of the Club, providingexcellent, warm, and friendly service to our members and their guests. Ensuringstrong member recognition at all times is crucial, and working closely with therest of the team to uphold current booking policies, club rules, and by‑laws.

In a nutshell:

• Collaborate with the receptionist/reservations team andhandle all enquiries professionally and courteously via telephone, email,and at the reception desk.
• Answer and direct calls according to departmentstandards.
• Take and relay messages with warmth and efficiency.
• Host and escort members to their reserved tablesthroughout the Club.
• Manage all incoming reservations calls, maximizingcovers at all times.
• Handle emails, confirm reservations, and managebookings.
• Be familiar with function sheets for the FOH andreception.
• Understand cancellations and no-shows in line withcompany policy.
• Stay up-to-date with the current music programme, art,and members’ events to provide information to members while maximizingbooking opportunities.
• Fulfil all reasonable requests from members to ensuretheir comfort and satisfaction.

Requirements:

• Experience in high-volume restaurants or privatemembers' clubs.
• Proficiency in SevenRooms/ Opentable and memberssign-in programs like Salesforce or Dynamics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong organizational skills and attention to detail.

In return, we offer an excellentrange of rewards and benefits, including:

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply toall the above benefits

In line with the requirements ofthe Asylum and Immigration Act 1996, all applicants must either be eligible tolive and work in the UK or must obtain permits to work in the UK prior toapplication. Documented evidence of eligibility will be required fromcandidates as part of the recruitment process.
We are an Equal OpportunityEmployer. We value diversity and encourage people of all different backgrounds,experiences, abilities and perspectives to apply. However applicants must havethe Right to Work in the UK.

Disclaimer:Yourpersonal data will be processed in accordance with The Arts Club’s EmployeePrivacy Policy (available via the link ). As part ofour recruitment activities, we may share your application and CV with companieswithin The Arts Club group and affiliated businesses where this is necessary orrelevant to your application or potential future roles.

For The Arts Club Limited (UK)'s privacy notice, click here . For Harri’s privacy notice click here