Guest Services Assistant

Harri; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private medical benefits

Life Assurance

Long Service Awards

Reward Gateway Benefits Scheme

Discounts on food & beverage

Learning & development programmes

Enhanced maternity pay

Enhanced sickness pay

Complimentary meals on shift

Employee Assistance Programme

Birthday extra day off

Job summary

The Arts Club is seeking a Guest Service Assistant to ensure the smooth running of daily operations and deliver an exceptional standard of service to members and guests.

You will support colleagues across departments, manage reservations and in-room dining requests, and uphold the Club’s reputation for excellence in a dynamic hospitality environment.

With a 5 days on, 2 days off pattern and opportunities to grow, this role offers a rewarding path within a historic venue.

Qualifications

• Experience in a butler service role would be an advantage.
• Provide exceptional service to members and guests with discretion.
• Familiarity with Front Office systems and Opera is beneficial.
• Maintaining confidentiality and adherence to Health & Safety rules.

Responsibilities

• Ensure the highest standards of service are consistently maintained.
• Act as first point of contact for members and guests, handling enquiries and reservations.
• Maintain tidy, organised work areas and personal presentation.
• Be fully conversant with Front Office systems and accurate use of Opera.
• Provide detailed handovers between shifts and update the daily log.
• Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments).
• Support the Hotel Manager/Executive Housekeeper with VIP arrivals and guest profiles.
• Ensure rooms are prepared to the highest standard with amenities and minibars.
• Uphold confidentiality of guest, company, and employee information.
• Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessments.
• Attend training or departmental meetings as required.

Skills

Communication skills

Organisational skills

Multitasking

Opera proficiency

Night shifts coverage

Health & Safety

Job description

A Stage Unlike Any Other

In 1863, a group of artists, writers, and free thinkers gathered with a shared conviction: that the finest conversation, the boldest ideas, and the warmest hospitality belonged together under one roof. Charles Dickens dined here. Whistler argued here. Rodin was inspired here.

The Arts Club was born not as a venue, but as a living expression of creative life - and it has never stopped.

At the heart of that life today are the people and spaces that bring our club to life every day. This is more than an operation - it is an environment where members connect, create, and return time and time again because something about it feels truly special.

It takes an exceptional person to be part of that.

That person might be you.

Introduction

As a Guest Service Assistant at The Arts Club, you will play a key role in ensuring the smooth running of daily operations. You will provide an exceptional standard of service to members and guests, support colleagues across departments, and uphold the Club’s reputation for excellence.

Responsibilities & Requirements

Previous experience in a butler service role would be an advantage.

• Ensure the highest standards of service are consistently maintained and exceeded.
• Act as a first point of contact for members and guests, handling enquiries, reservations, and in-room dining requests with accuracy and professionalism.
• Maintain tidy, organised work areas and adhere to personal presentation standards.
• Be fully conversant with Front Office systems and ensure accurate use of Opera.
• Provide detailed handovers between shifts and update the daily log.
• Promote Club outlets and services (e.g. Lanserhof, valet, car hire, in-room treatments).
• Support the Hotel Manager/Executive Housekeeper with VIP arrivals, guest profiles, and credit/banking procedures.
• Ensure rooms are prepared to the highest standard, including amenities, coffee stations, and minibars.
• Uphold confidentiality of guest, company, and employee information.
• Maintain compliance with Health & Safety and Fire regulations, including COSHH and risk assessment.
• Work collaboratively with other departments and attend training or departmental meetings as required.

Skills

• Strong communication and interpersonal skills with a professional, welcoming manner.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and remain calm under pressure.
• Proficiency in Opera and Microsoft Office systems.
• Flexibility to support colleagues, adapt to changing circumstances, and occasionally cover night audit shifts.
• Knowledge of Health & Safety requirements and safe working practices.

Shift Pattern

• 5 days on, 2 days off
• Flexibility required to cover occasional night shifts.

Benefits

• Private medical benefits
• Life Assurance
• Long Service Awards
• Reward Gateway Benefits Scheme
• Discounts on food & beverage in our restaurants and sister businesses
• An exciting range of learning and development programmes & opportunities for continual progression
• Enhanced maternity pay
• Enhanced sickness pay
• Complimentary meals while on shift
• Employee Assistance Programme
• Birthday extra day off

*Terms and conditions apply to all the above benefits

Eligibility

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Compensation: Competitive salary