VIP Front Desk & Corporate Receptionist

Coventry-Building-Society-Arena; Coventry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 25 days

Group Life Assurance

Competitive salary

Sick pay

Job summary

Coventry Building Society Arena is seeking a Corporate Receptionist to be the welcoming face of our Corporate Headquarters, supporting Coventry City Football Club and CBS Arena. This high-visibility role requires delivering outstanding first impressions for visitors, partners, executives and VIP guests.

If you are a professional individual who takes pride in exceptional service and building positive relationships, we’d love to hear from you.

Qualifications

• Minimum of 1 year experience in a corporate reception, hospitality, hotel or similar customer-facing environment.
• Professional and approachable manner.
• Excellent verbal and written communication skills.
• Confidence engaging with senior stakeholders, VIP guests and commercial partners.
• Strong organisational skills and attention to detail.
• Proactive approach and ability to anticipate needs.
• Ability to remain calm and professional with multiple priorities.
• Good IT skills including Microsoft Office and Outlook.

Responsibilities

• Welcoming visitors, guests and colleagues with professionalism and warmth.
• Acting as the first point of contact in person and over the telephone.
• Managing visitor sign-in procedures, passes and security protocols.
• Directing and escorting guests to meetings and appointments.
• Handling incoming calls and enquiries efficiently and courteously.
• Coordinating meeting room bookings and preparing rooms to a high standard.
• Supporting hospitality arrangements for meetings and VIP visitors.
• Managing incoming post, deliveries and courier services.
• Maintaining an organised, professional and welcoming reception area.
• Providing administrative support to the Office Manager.
• Handling confidential information with discretion and professionalism.
• Representing the organisation's values and standards at all times.

Skills

Customer service

Front of house

Communication skills

Organisational skills

Tools

Microsoft Office

Outlook

Job description

Coventry Building Society Arena is seeking a Corporate Receptionist to be the welcoming face of our Corporate Headquarters, supporting Coventry City Football Club and CBS Arena. This high-visibility role requires delivering outstanding first impressions for visitors, partners, executives and VIP guests.

If you are a professional individual who takes pride in exceptional service and building positive relationships, we’d love to hear from you.