Front Desk & Visitor Experience Specialist

OCS; Coventry; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discounts via Hapi app

Wagestream—earn wages before payday

OCS Academy digital learning

Job summary

OCS UK & Ireland is seeking a capable Front of House receptionist to support the team in delivering client-focused service. You will manage a busy reception, handle calls, greet visitors and assist with admin duties, while maintaining a professional image and accurate records.

The role requires excellent telephone manners, strong IT skills across Word, Excel and Lotus Notes, and the ability to multitask and work well within a team. Based at our Coventry site, Monday to Friday.

Qualifications

• Excellent telephone manner and professional front of house presence.
• Reception experience and ability to log visitors/appointments accurately.
• Strong communication skills and customer service focus.
• IT literate with experience across Word, Excel and databases.
• Able to multitask, prioritise workload and work well in a team.

Responsibilities

• Answer phone calls professionally and route to the relevant extensions.
• Greet visitors, log names and manage appointment bookings.
• Maintain reception area and ensure clear desk and tidiness.
• Provide back-up admin support and assist with ad-hoc tasks.
• Ensure compliance with safety and manual handling where required.
• Support meeting room bookings and handle post/delivery duties.

Skills

Telephone etiquette

Reception experience

Communication skills

IT literate (Word, Excel, Lotus Notes)

Teamwork

Organisational skills

Smart presentable

Multitasking

Initiative

Tools

Word

Excel

Lotus Notes

Database tools

Job description

OCS UK & Ireland is seeking a capable Front of House receptionist to support the team in delivering client-focused service. You will manage a busy reception, handle calls, greet visitors and assist with admin duties, while maintaining a professional image and accurate records.

The role requires excellent telephone manners, strong IT skills across Word, Excel and Lotus Notes, and the ability to multitask and work well within a team. Based at our Coventry site, Monday to Friday.