VIP Events & Experiences Host

Merlin Entertainments; Greater London; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

Merlin benefits

Staff discounts

Lego discount

Merlin Magic Pass

Training opportunities

Job summary

Chessington World of Adventures Resort, Britain's biggest wildlife theme park, is seeking an Events and Experiences Host. You will host VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences, while promoting premium offerings and ensuring guest delight.

After training, you will manage cash handling with PCI compliance, guide guests around the Resort, deliver events and conference space setups, and support on-site hotels.

Qualifications

• Previous experience in a customer facing role desirable.
• Over 18 years old
• Full UK Manual Driving Licence (preferred)

Responsibilities

• Hosting engaging VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences.
• Guiding guests around the Resort as part of our Ultimate Day Out and VIP packages.
• Supporting the delivery of corporate events and conference centre functions.
• Promoting, selling, and upselling experiences and products across the Resort, including Fastrack, Annual Passes, and other premium offerings.
• Providing exceptional guest service and building memorable guest interactions.
• Maintaining in-depth knowledge of Chessington and Merlin products and experiences.
• Completing cashier duties and ensuring all transactions are processed accurately.
• Preparing event and conference spaces to a high standard.
• Completing daily operational paperwork and departmental administration.
• Delivering hotel packages to guests staying in our on-site hotels.
• Driving the Safari Truck safely and in line with company policies and procedures (where applicable).

Skills

Customer service

Cash handling

Teamwork

Communication

Driving

Job description

Chessington World of Adventures Resort, Britain's biggest wildlife theme park, is seeking an Events and Experiences Host. You will host VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences, while promoting premium offerings and ensuring guest delight.

After training, you will manage cash handling with PCI compliance, guide guests around the Resort, deliver events and conference space setups, and support on-site hotels.