VIP Experience Host

Merlin Entertainments; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay

Bonus scheme

Retail/restaurant discounts

LEGO discount

Merlin Magic Pass

Hotel stay discounts

Job summary

Merlin Entertainments’ London Eye is seeking a VIP Host to deliver personalised guest experiences across VIP spaces in London. You will welcome guests with warmth, ensure smooth arrivals, and help guests enjoy premium experiences.

The role requires hospitality experience and a passion for five-star service. You will anticipate needs, resolve issues with empathy, and uphold high standards while supporting daily VIP operations in a collaborative team setting.

Qualifications

• Has previous experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.
• Loves creating memorable experiences and takes pride in delivering outstanding service.
• Has a naturally welcoming personality and enjoys engaging with people from all walks of life.
• Communicates confidently and professionally, even in busy environments.
• Stays calm under pressure and enjoys finding solutions for guests.
• Has a positive, flexible attitude and thrives as part of a supportive team.
• Takes pride in presentation and consistently maintains high standards.
• Is passionate about delivering five-star service, no matter the occasion.

Responsibilities

• Delivering exceptional, personalised guest experiences across all VIP hospitality areas, including the VIP Desk, Eye Lounge Bar and our portfolio of premium experiences.
• Welcoming guests with confidence, warmth and professionalism, ensuring every visit feels seamless from arrival to departure.
• Creating memorable moments by anticipating guest needs and consistently exceeding expectations.
• Providing knowledgeable recommendations, answering guest enquiries and resolving issues with empathy, confidence and professionalism.
• Building genuine rapport with guests from around the world while maintaining the highest standards of hospitality and service.
• Maintaining immaculate presentation standards across all customer-facing hospitality spaces.
• Supporting the smooth delivery of daily VIP operations while working collaboratively with colleagues across the attraction.
• Promoting our premium experiences and helping guests make the most of their visit.
• Ensuring the safety, comfort and enjoyment of every guest throughout their experience.

Skills

Hospitality experience

Guest experience

Customer service

People skills

Job description

Location: London

Looking for a role where no two days are the same and every guest interaction matters?

VIP Host

Location: London

Looking for a role where no two days are the same and every guest interaction matters? At 135 metres high, the world-famous London Eye is one of the UK's most iconic attractions, welcoming millions of guests from around the world each year. We're looking for passionate, personable and hospitality-driven VIP Hosts to join our dedicated Hospitality team, delivering exceptional guest experiences that create unforgettable memories.

What You'll Be Doing

• Delivering exceptional, personalised guest experiences across all VIP hospitality areas, including the VIP Desk, Eye Lounge Bar and our portfolio of premium experiences.
• Welcoming guests with confidence, warmth and professionalism, ensuring every visit feels seamless from arrival to departure.
• Creating memorable moments by anticipating guest needs and consistently exceeding expectations.
• Providing knowledgeable recommendations, answering guest enquiries and resolving issues with empathy, confidence and professionalism.
• Building genuine rapport with guests from around the world while maintaining the highest standards of hospitality and service.
• Maintaining immaculate presentation standards across all customer-facing hospitality spaces.
• Supporting the smooth delivery of daily VIP operations while working collaboratively with colleagues across the attraction.
• Promoting our premium experiences and helping guests make the most of their visit.
• Ensuring the safety, comfort and enjoyment of every guest throughout their experience.

Qualifications & Experience

• Has previous experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.
• Loves creating memorable experiences and takes pride in delivering outstanding service.
• Has a naturally welcoming personality and enjoys engaging with people from all walks of life.
• Communicates confidently and professionally, even in busy environments.
• Stays calm under pressure and enjoys finding solutions for guests.
• Has a positive, flexible attitude and thrives as part of a supportive team.
• Takes pride in presentation and consistently maintains high standards.
• Is passionate about delivering five-star service, no matter the occasion.

Benefits

• We offer an hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
• ‘Stay for Less’ Hotel Discounts We always want to give our people the chance to enjoy our full range of the fun so our ‘Stay for Less’ scheme gives employees the chance to… go on, guess… ‘Stay for Less’ at our Merlin hotels.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.