VIP Events & Experiences Host

Chessington World of Adventures Resort; City Of London; On-site; GBP 1,068,000 - 1,522,000; Full time

Benefits offered by this job

Merlin benefits

25% discount on-site shops

40% discount on Lego

Merlin Magic Pass

Ongoing training and development

Job summary

Chessington World of Adventures Resort in the United Kingdom is seeking an Events and Experiences Host to create unforgettable VIP guest experiences, including animal encounters, birthday parties, and premium events.

You will promote and sell experiences across the Resort, drive guest satisfaction, handle cashier duties, and contribute to revenue targets, while maintaining high standards and discretion with high-profile guests.

Qualifications

• Previous experience in a customer facing role desirable.
• Over 18 years old.
• Full UK Manual Driving Licence (preferred).

Responsibilities

• Hosting engaging VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences.
• Guiding guests around the Resort as part of our Ultimate Day Out and VIP packages.
• Supporting the delivery of corporate events and conference centre functions.
• Promoting, selling, and upselling experiences and products across the Resort, including Fastrack, Annual Passes, and other premium offerings.
• Providing exceptional guest service and building memorable guest interactions.
• Maintaining in-depth knowledge of Chessington and Merlin products and experiences.
• Completing cashier duties and ensuring all transactions are processed accurately.
• Preparing event and conference spaces to a high standard.
• Completing daily operational paperwork and departmental administration.
• Delivering hotel packages to guests staying in our on-site hotels.
• Driving the Safari Truck safely and in line with company policies and procedures (where applicable).

Skills

Customer service

Tools

Driving Licence

Job description

Chessington World of Adventures Resort in the United Kingdom is seeking an Events and Experiences Host to create unforgettable VIP guest experiences, including animal encounters, birthday parties, and premium events.

You will promote and sell experiences across the Resort, drive guest satisfaction, handle cashier duties, and contribute to revenue targets, while maintaining high standards and discretion with high-profile guests.