VIP Guest Experience Host — London (Five‑Star Service)

Merlin Entertainments; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hourly pay

Bonus scheme

Retail/restaurant discounts

LEGO discount

Merlin Magic Pass

Hotel stay discounts

Job summary

Merlin Entertainments’ London Eye is seeking a VIP Host to deliver personalised guest experiences across VIP spaces in London. You will welcome guests with warmth, ensure smooth arrivals, and help guests enjoy premium experiences.

The role requires hospitality experience and a passion for five-star service. You will anticipate needs, resolve issues with empathy, and uphold high standards while supporting daily VIP operations in a collaborative team setting.

Qualifications

• Has previous experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.
• Loves creating memorable experiences and takes pride in delivering outstanding service.
• Has a naturally welcoming personality and enjoys engaging with people from all walks of life.
• Communicates confidently and professionally, even in busy environments.
• Stays calm under pressure and enjoys finding solutions for guests.
• Has a positive, flexible attitude and thrives as part of a supportive team.
• Takes pride in presentation and consistently maintains high standards.
• Is passionate about delivering five-star service, no matter the occasion.

Responsibilities

• Delivering exceptional, personalised guest experiences across all VIP hospitality areas, including the VIP Desk, Eye Lounge Bar and our portfolio of premium experiences.
• Welcoming guests with confidence, warmth and professionalism, ensuring every visit feels seamless from arrival to departure.
• Creating memorable moments by anticipating guest needs and consistently exceeding expectations.
• Providing knowledgeable recommendations, answering guest enquiries and resolving issues with empathy, confidence and professionalism.
• Building genuine rapport with guests from around the world while maintaining the highest standards of hospitality and service.
• Maintaining immaculate presentation standards across all customer-facing hospitality spaces.
• Supporting the smooth delivery of daily VIP operations while working collaboratively with colleagues across the attraction.
• Promoting our premium experiences and helping guests make the most of their visit.
• Ensuring the safety, comfort and enjoyment of every guest throughout their experience.

Skills

Hospitality experience

Guest experience

Customer service

People skills

Job description

Merlin Entertainments’ London Eye is seeking a VIP Host to deliver personalised guest experiences across VIP spaces in London. You will welcome guests with warmth, ensure smooth arrivals, and help guests enjoy premium experiences.

The role requires hospitality experience and a passion for five-star service. You will anticipate needs, resolve issues with empathy, and uphold high standards while supporting daily VIP operations in a collaborative team setting.