VIP End User Support Engineer - 6 Month Onsite Contract (London)

Pharos Resource Partners; Greater London; On-site; GBP 55,000 - 74,000; Full time

Job summary

Pharos Resource Partners is seeking an End User Support Engineer for a 6-month contract in London, onsite only. You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms and AV systems, taking ownership of incidents end to end.

You will deploy, configure and maintain equipment, manage ServiceNow tickets, assist with IT asset management and train users on new technologies, while identifying root causes and driving improvements.

Qualifications

• Up to 5 years’ experience in End User or Desktop Support delivering VIP/white-glove service.
• ServiceNow experience is essential.
• Degree educated preferred; Microsoft or CompTIA certifications a plus.

Responsibilities

• Deploy, configure and maintain computers, workstations and video conferencing equipment.
• Manage incidents and requests in ServiceNow, owning issues end to end.
• Support IT Asset Management and inventory tracking.
• Train users on new and updated technologies.
• Identify root causes and suggest process and knowledge base improvements.
• Contribute to projects and take lead when required.

Skills

End User Support

VIP support

Strong communication

Stakeholder engagement

Self-starter

Education

Degree preferred

Microsoft/CompTIA certifications a plus

Tools

ServiceNow

Job description

Pharos Resource Partners is seeking an End User Support Engineer for a 6-month contract in London, onsite only. You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms and AV systems, taking ownership of incidents end to end.

You will deploy, configure and maintain equipment, manage ServiceNow tickets, assist with IT asset management and train users on new technologies, while identifying root causes and driving improvements.