Onsite Support Engineer

Experis (Austria); Greater London; On-site; GBP 22,000 - 37,000; Full time

Job summary

Experis is seeking an Onsite Support Engineer for the R&D Head Office in Temple, London. This hands-on contract role supports a global account, providing deskside IT support and Smart Hands on-site.

You will build PC/laptop setups, configure OS, manage AD, and help maintain documentation while engaging with VIPs and executives. The role runs Mon-Fri with site coverage from 08:00 to 18:00.

Qualifications

• Strong communication across all levels and professional client experience.
• Excellent organisational and documentation skills.
• Solid deskside support capability.
• Experience with service/support tooling such as S-NOW or similar workflows.

Responsibilities

• Manage fault calls, service requests and planned changes within the IT support environment.
• Provide Smart Hands support across on-site infrastructure needs.
• Support and operate the BAT TechDeck: PC/laptop builds, OS configuration and AD administration, some hardware repair.
• Tackle complex cases end-to-end, owning from start to finish.
• Build strong relationships with end users including VIPs and executives.
• Complete documentation and maintain accurate records.
• Deliver deskside support across the site coverage window.

Skills

Deskside support

Stakeholder communication

Documentation

Troubleshooting

Tools

Active Directory administration

Microsoft 365

Windows 11

PC/Laptop builds

OS configuration

S-NOW / service tooling

Job description

Job Title: Onsite Support Engineer

Location: London - Temple

Duration: 12 months with potential extension

Rate: Up to £200 per day via an approved umbrella company

Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

If you enjoy being the go to technical support person on site and you thrive in a client facing environment you'll feel right at home here. Hiring for a reputed client, this is a hands on contract role at their R&D Head Office in Temple, supporting a global account where your impact is visible every day.

What you'll be doing:

• Manage fault calls, service requests and planned changes within the IT support environment
• Provide "Smart Hands" support across on-site infrastructure needs
• Support and help operate the BAT "TechDeck", including:
  • PC/Laptop builds
  • OS configuration and setting up devices
  • Active Directory administration
  • Some hardware repair
• Tackle complex cases end-to-end, taking ownership from start to finish
• Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
• Complete documentation and maintain accurate records
• Work closely to deliver deskside support across the site coverage window

What you'll bring:

• Confidence communicating with people at all levels and representing the client experience professionally
• Strong organisational and admin skills, with excellent attention to detail
• Solid deskside support capability
• Experience using service/support tooling such as S-NOW (or comparable workflows)
• Experience supporting Microsoft 365 and Windows 11 environments
• Asset management experience, with a process driven approach
• Comfortable producing clear documentation as part of your day to day work
• A willingness to learn AV support (desirable)