End User Support Analyst

Pharos Resource Partners; Greater London; On-site; GBP 55,000 - 74,000; Full time

Job summary

Pharos Resource Partners is seeking an End User Support Engineer for a 6-month contract in London, onsite only. You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms and AV systems, taking ownership of incidents end to end.

You will deploy, configure and maintain equipment, manage ServiceNow tickets, assist with IT asset management and train users on new technologies, while identifying root causes and driving improvements.

Qualifications

• Up to 5 years’ experience in End User or Desktop Support delivering VIP/white-glove service.
• ServiceNow experience is essential.
• Degree educated preferred; Microsoft or CompTIA certifications a plus.

Responsibilities

• Deploy, configure and maintain computers, workstations and video conferencing equipment.
• Manage incidents and requests in ServiceNow, owning issues end to end.
• Support IT Asset Management and inventory tracking.
• Train users on new and updated technologies.
• Identify root causes and suggest process and knowledge base improvements.
• Contribute to projects and take lead when required.

Skills

End User Support

VIP support

Strong communication

Stakeholder engagement

Self-starter

Education

Degree preferred

Microsoft/CompTIA certifications a plus

Tools

ServiceNow

Job description

End User Support Engineer | 6 Month Contract | £350 per day (Outside IR35) | London (Fully Onsite)

We are partnering with a leading global institution to find an End User Support Engineer to join their London team on a 6 month contract.

The role

You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms, telecoms and AV systems. Key responsibilities include:

• Deploying, configuring and maintaining computers, workstations and video conferencing equipment


• Managing Incidents and Requests in ServiceNow, owning issues end to end


• Supporting IT Asset Management and inventory tracking


• Training users on new and updated technologies


• Identifying root causes and suggesting process and knowledge base improvements


• Contributing to projects, with the confidence to take the lead when required

What we are looking for

• Up to 5 years’ experience in End User or Desktop Support, providing a VIP, white glove service.


• ServiceNow experience


• Degree educated preferred; Microsoft or CompTIA certifications a plus


• A genuine interest in technology and a motivated, self starting approach


• Strong communication skills and confidence engaging with stakeholders

Technical exposure to several of the following

Candidates seeking a longer term or permanent opportunity in future are encouraged to apply.