VIP End-User IT Support Engineer (Desk & Mobile)

Arch Europe Insurance Services Ltd; Manchester; On-site; GBP 32,000 - 45,000; Full time

Job summary

Arch Europe Insurance Services Ltd in Manchester is seeking an End User Support Engineer I to provide deskside, mobile, telephony, and AV support. The role requires strong problem-solving, clear communication, and adherence to established ITIL-like processes; office attendance is five days a week.

You'll handle ticket queues from initial intake to resolution, support Windows desktops (Citrix/VMware), Active Directory, Exchange/Office, and mobile endpoints, and assist with Teams meetings and

Qualifications

• Bachelor's degree in information technology or related field preferred; equivalent technical experience considered.
• 5+ years of experience in End User Support.
• Experience in supporting VIPs and providing white glove IT services is required.

Responsibilities

• Resolve incidents from a queue to final resolution; may escalate to EUS II engineers.
• Identify, solve, and prevent reoccurrence of problems affecting Windows desktops, apps, mobile endpoints and voice services.
• Update tickets with status, notes and categorization; inform end users of resolutions.
• Administer end user functions: desktop/VMware/Citrix, telephony (RingCentral), remote access, mobile endpoints, AD/GP basics, DNS/DHCP basics.
• Assist with conference room meetings including Teams and video conferencing support.

Skills

Citrix

VMware

V-Sphere

Windows OS

Active Directory/Azure

Intune

Office 365

Remote desktop

Networking basics (DNS, DHCP)

CMDB / asset tracking

Education

Bachelor's degree in information technology or related field

Tools

ServiceNow

RingCentral

Job description

Arch Europe Insurance Services Ltd in Manchester is seeking an End User Support Engineer I to provide deskside, mobile, telephony, and AV support. The role requires strong problem-solving, clear communication, and adherence to established ITIL-like processes; office attendance is five days a week.

You'll handle ticket queues from initial intake to resolution, support Windows desktops (Citrix/VMware), Active Directory, Exchange/Office, and mobile endpoints, and assist with Teams meetings and