VIP End User Support Engineer I — White-Glove IT

Arch Insurance (UK) Limited; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Arch Insurance (UK) Limited is seeking an experienced End User Support specialist to provide comprehensive support for desktops and mobile devices in Manchester. This role requires excellent problem-solving skills, clear communication, and a strong customer service focus.

The ideal candidate will have over 5 years of End User Support experience, preferably with VIP management. A Bachelor’s degree in IT or a related field is preferred.

Qualifications

• Bachelor’s degree preferred; equivalent technical experience considered.
• 5+ years of experience in End User Support.
• Experience in supporting VIPs is required.

Responsibilities

• Provide comprehensive support for deskside and mobile devices.
• Resolve IT-related problems and provide updates to users.
• Administer end user support functions, including desktop environments.

Skills

Problem solving

Communication

Customer service

ITSM experience

Networking concepts

Organizational skills

Education

Bachelor’s degree in information technology or related field

Tools

ServiceNow

Microsoft Windows

Citrix

Active Directory

RingCentral

Job description

Arch Insurance (UK) Limited is seeking an experienced End User Support specialist to provide comprehensive support for desktops and mobile devices in Manchester. This role requires excellent problem-solving skills, clear communication, and a strong customer service focus.

The ideal candidate will have over 5 years of End User Support experience, preferably with VIP management. A Bachelor’s degree in IT or a related field is preferred.