Deskside & Field IT Support Engineer

Galaxi Consulting; Ruthvenfield; On-site; GBP 35,000 - 52,000; Full time

Job summary

Galaxi Consulting in the United Kingdom is seeking an experienced Deskside / Field Support Engineer to deliver onsite and remote technical assistance for end-user devices, office locations and vehicle technologies. You will provide 2nd line support for desktops, laptops, tablets, printers, AV and basic network connectivity, ensuring issues are owned through to resolution.

In this role you will manage incidents in tickets, communicate clearly with users, perform routine health checks, maintain

Qualifications

• 4+ years' experience in deskside/field IT support.
• Experience with Windows 10/11, Office 365, Teams, Intune, Azure/AD, ServiceNow and common business applications.
• Good understanding of LAN, basic networking and video conferencing support.
• Excellent communication skills in English and local language; strong customer service mindset.
• Ability to travel to remote offices and maintain relevant technical certifications.

Responsibilities

• Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.
• Manage and update incident and request tickets with clear communications and regular updates.
• Perform routine technology health checks, asset inventory, and end-user training on hardware and software.
• Support AV and event setups, including audio/video readiness and VIP/executive support.
• Assist with onsite and field IT operations, including smart hands activities, vehicle technologies and storm recovery operations.

Skills

Deskside / Field IT support

Communication

Customer service mindset

Independent work

Ticket prioritization

Tools

Windows 10/11

Office 365

Teams

Intune

Azure/AD

ServiceNow

Video conferencing

Job description

We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies.

Role overview

You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs.newtab

Key responsibilities

• Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.newtab
• Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.newtab
• Perform routine technology health checks, asset inventory, and end-user training on hardware and software.newtab
• Support AV and event setups, including audio/video readiness and VIP/executive support.newtab
• Assist with onsite and field IT operations, including smart hands activities, vehicle technologies and storm recovery operations.

Skills and experience

• Minimum 4+ years' experience in deskside / field IT support.newtab
• Strong hands-on skills with Windows 10/11, Office 365, Teams, Intune, Azure/AD, ServiceNow and common business applications.newtab
• Good understanding of LAN, basic networking and video conferencing support.newtab
• Excellent communication skills in English and local language, with a strong customer service mindset.newtab
• Ability to work independently, prioritize tickets and meet SLAs in a fast-paced environment.newtab
• Willingness to travel to remote offices and maintain relevant technical certifications