Backfill IT Support Engineer

TECEZE; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

TECEZE in Manchester, UK seeks an experienced EUC / Deskside Support Engineer to backfill an EUC/ITSM role. You will provide deskside and remote end-user support, manage the laptop lifecycle, and coordinate with facilities on device provisioning and asset tracking.

The ideal candidate has 3–4+ years in IT Service Management / EUC, hands-on Windows and hardware experience, and strong English communication. MS Intune, SCCM, iDRAC/iLO knowledge is highly valued.

Qualifications

• 3–4+ years in IT Service Management / EUC / Deskside Support.
• Hands-on Desktop / End User Computing support experience.
• Familiar with SCCM / Ivanti / Intune for software deployments.
• Experience with Windows OS installation, configuration and troubleshooting.
• Knowledge of ITIL service management processes.
• Strong English communication and customer service skills.
• Experience in Managed Service environments and ITSM tools.

Responsibilities

• Provide deskside and remote end-user support to regional users.
• Manage asset tracking, laptop lifecycle and inventory records.
• Assist with software deployments and patch management.
• Troubleshoot conference room / meeting room devices (Polycom, Cisco, Teams Rooms).
• Coordinate with Facilities for non-network devices and space reclamation.
• Ensure SLA adherence and support IT operations across the region.

Skills

IT Service Management

EUC / Deskside Support

Desktop / End User Computing

Hardware Troubleshooting

SCCM / Ivanti / Intune

Windows OS

ITIL

Printer Troubleshooting

Remote Support Tools

Inventory Management

Tools

SCCM

Ivanti

Microsoft Intune

RDP

iDRAC

iLO

Job description

Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands‑on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.

Manchester, UK

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands‑on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands‑on experience assembling/re‑seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
• System recalibration and hardware sanitization/maintenance
• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
• Experience with Windows OS installation, configuration and troubleshooting
• Knowledge of patching, package installation and troubleshooting
• Experience supporting conference room / meeting room devices, including:
  • Polycom
  • Cisco
  • StarLeaf
  • Microsoft Teams Rooms
  • Touch panels
  • Monitors
  • Experience with remote support tools such as RDP, iDRAC, iLO and related tools
  • Printer troubleshooting and file restoration experience
  • Experience managing Antivirus, Windows patches, feature packs and endpoint updates
  • Experience managing the complete laptop lifecycle – imaging, allocation, de‑allocation, reclamation and inventory tracking
  • Knowledge of ITSM tools and processes
  • Experience working in a Managed Service environment
  • Strong understanding of ITIL Service Management processes
  • Good stakeholder management and customer service skills
  • Excellent English communication and analytical skills
• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non‑network devices
• Troubleshooting end‑user devices and infrastructure‑related issues
• Supporting regional IT operations and ensuring SLA adherence