VIP Concierge & Events Specialist

Celebrity Cruises; Greater London; Presencial; GBP 28.000 - 46.000; Tempo integral

Resumo da vaga

Celebrity Cruises seeks a Concierge to manage the guest’s Group, Loyalty & Concierge Class experience onboard our ship in full collaboration with Guest Relations, Groups/Events/Charter teams and hotel departments. You will anticipate guest needs and ensure seamless luxury service.

You will act as primary contact for VIP guests, handle special requests, coordinate transportation, dining, and activities, and maintain the Concierge lounge and guest areas to the highest standard.

Qualificações

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Responsabilidades

• Acts as primary contact, advocate and representative for all guests, with increased focus on the VIP list, Loyalty, Groups and Concierge events, reacting efficiently and effectively to achieve impeccable results.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment.
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Conhecimentos

English fluency

Front Desk/Reception experience

Event coordination

VIP guest services experience

Descrição da vaga

Celebrity Cruises seeks a Concierge to manage the guest’s Group, Loyalty & Concierge Class experience onboard our ship in full collaboration with Guest Relations, Groups/Events/Charter teams and hotel departments. You will anticipate guest needs and ensure seamless luxury service.

You will act as primary contact for VIP guests, handle special requests, coordinate transportation, dining, and activities, and maintain the Concierge lounge and guest areas to the highest standard.