Luxury Resident Experience Concierge & Events Lead

Hallmark Care Homes; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

Optional healthcare

Hallmark Rewards

Training & development

Job summary

Hallmark Luxury Care Homes seeks a Head Concierge / Resident Experience Coordinator to lead five-star service for residents at The Residences. You will oversee hospitality, wellbeing services, and engaging events, collaborating with dining and operations to enrich daily life.

The role combines luxury hospitality with community coordination, requiring proactive problem-solving, excellent communication, and a passion for exceptional service.

Qualifications

• Proven ability to deliver exceptional service in luxury or high-end environments.
• Excellent communication and organisation skills are essential.
• IT literacy including basic hospitality management software is required.

Responsibilities

• Serve as the primary contact for residents, delivering warm, professional service.
• Anticipate and address residents' needs to ensure comfort and satisfaction.
• Coordinate admissions and liaise with care home teams for smooth transitions.

Skills

Communication

Organisational skills

IT proficiency

Presentation

Problem solving

Customer service

Education

Customer service qualification

Tools

Event management software

CRM software

Job description

Hallmark Luxury Care Homes seeks a Head Concierge / Resident Experience Coordinator to lead five-star service for residents at The Residences. You will oversee hospitality, wellbeing services, and engaging events, collaborating with dining and operations to enrich daily life.

The role combines luxury hospitality with community coordination, requiring proactive problem-solving, excellent communication, and a passion for exceptional service.