Luxury Concierge & Valet Specialist – VIP Car Experience

Southampton Harbour Hotel; Southampton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Southampton Harbour Hotel & Spa is seeking a proactive Concierge to deliver a personalised, luxury guest experience from arrival to departure. In a waterfront setting, you will welcome VIP guests, assist with luggage, and coordinate reservations and transport with discretion and charm.

You will drive a range of high-performance cars, maintain a pristine forecourt, and communicate with reception and housekeeping to ensure seamless service.

Qualifications

• Full, valid UK driving licence.
• Passion for luxury and performance cars.
• Excellent customer service and communication.
• Professional appearance and approachable manner.
• Strong attention to detail and calm under pressure.
• Trustworthy with discretion handling guests' belongings.
• Flexible to work evenings, weekends and bank holidays.
• Prior concierge/valet or luxury hospitality experience is advantageous.

Responsibilities

• Welcome guests with warmth and professionalism.
• Park, retrieve and manoeuvre guest vehicles, including luxury cars.
• Drive a range of prestigious vehicles with care.
• Provide efficient valet service with secure key handling.
• Assist guests with luggage and transportation arrangements.
• Arrange restaurant reservations, taxis, and local attractions.
• Maintain a pristine entrance, forecourt and parking areas.
• Support VIP guests and special occasions with discretion.
• Communicate with reception, housekeeping and other departments.
• Handle guest enquiries promptly while upholding luxury standards.

Skills

Driving licence

Luxury cars

Customer service

Professional appearance

Attention to detail

Discretion

Flexibility

Hospitality experience

Job description

Southampton Harbour Hotel & Spa is seeking a proactive Concierge to deliver a personalised, luxury guest experience from arrival to departure. In a waterfront setting, you will welcome VIP guests, assist with luggage, and coordinate reservations and transport with discretion and charm.

You will drive a range of high-performance cars, maintain a pristine forecourt, and communicate with reception and housekeeping to ensure seamless service.