Senior Front Desk & Guest Relations Leader

Celebrity Cruises; Greater London; Presencial; GBP 45.000 - 65.000; Tempo integral

Resumo da vaga

Celebrity Cruises seeks a Front Desk Manager to own guest interactions and deliver a premier, memorable service experience aboard the ship. You will lead the Front Desk Team and liaise with Hotel and Marine departments to anticipate and meet guest needs with exceptional hospitality and clear decision-making.

The role requires strong leadership, communication, and organizational skills, ensuring accountability for guest satisfaction, financial accuracy, and overall front desk performance in a

Qualificações

• Minimum 4+ years in Front Desk Managerial or General Manager roles in 4-5 star hotels or boutique hotels.

Responsabilidades

• Owns front desk interactions and ensures seamless premium service for guests.
• Leads front desk team and coordinates with hotel and marine departments for guest satisfaction.
• Monitors guest sentiment and escalates issues with effective, professional resolution.
• Maintains high standards of professionalism, emergency preparedness, and brand voice in all guest interactions.

Conhecimentos

Hospitality excellence

Leadership

Communication

Organizational skills

Decision making

Guest relations

Attention to detail

Descrição da vaga

Celebrity Cruises seeks a Front Desk Manager to own guest interactions and deliver a premier, memorable service experience aboard the ship. You will lead the Front Desk Team and liaise with Hotel and Marine departments to anticipate and meet guest needs with exceptional hospitality and clear decision-making.

The role requires strong leadership, communication, and organizational skills, ensuring accountability for guest satisfaction, financial accuracy, and overall front desk performance in a