Luxury Front Desk & Guest Relations Manager

Celebrity Cruises; England; Presencial; GBP 60.000 - 90.000; Tempo integral

Resumo da vaga

Celebrity Cruises is seeking a Front Desk Manager in the Guest Relations Department to lead the Front Desk Team and ensure a seamless, premium guest experience. This role liaises with all hotel and marine departments to anticipate and exceed guest expectations while upholding standards of excellence and safety.

The ideal candidate has strong hospitality leadership, excellent communication, and the ability to manage multiple priorities in a high-pressure environment, with a focus on guest

Qualificações

• 4+ years of experience in a Front Desk Managerial role or General Manager in a boutique or 4–5-star hotel.
• Experience handling 100+ guests in a premium hotel setting.
• Experience supervising 30+ team members in Guest Services.
• Willingness to work under pressure and handle escalations.
• Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German is preferred.

Responsabilidades

• Own and oversee Front Desk operations ensuring seamless guest interactions.
• Act as liaison between Front Desk and all hotel and marine departments to anticipate guest needs.
• Provide leadership, training and development for the Front Desk Team and monitor KPIs.
• Maintain professionalism, emergency preparedness, and brand standards in all guest interactions.
• Address escalated guest concerns with empathy and effective resolution.

Conhecimentos

Hospitality

Communication

Leadership

Organization

Decision-making

Attention to detail

Accountability

Team leadership

Training

Analytics

Guest experience

Descrição da vaga

Celebrity Cruises is seeking a Front Desk Manager in the Guest Relations Department to lead the Front Desk Team and ensure a seamless, premium guest experience. This role liaises with all hotel and marine departments to anticipate and exceed guest expectations while upholding standards of excellence and safety.

The ideal candidate has strong hospitality leadership, excellent communication, and the ability to manage multiple priorities in a high-pressure environment, with a focus on guest