Village Porter

St Monica Trust; Westbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Flexible working options

Pension scheme with employer contrib.

23 days holiday + bank holidays

Job summary

St Monica Trust, a Bristol-based charity, seeks a Village Porter to help ensure residents' safety and daily on-site operations. You will answer calls, respond to incidents, patrol premises, and support residents and staff with practical tasks.

A full UK driving licence is required, and you will work a varied 40-hour week across early, day, and night shifts. Experience in health and safety and strong communication are essential.

Qualifications

• Basic knowledge of health & safety/fire is essential.
• Clear written and verbal communication skills.
• Must hold a full UK driving licence.
• Ability to stay alert and be personable with residents and visitors.

Responsibilities

• Respond to incidents and emergencies on site.
• Carry out reassurance patrols and monitor CCTV.
• Assist with practical tasks to support residents and site operations.
• Be the first point of contact for residents, visitors and colleagues.
• Gain entry to buildings and coordinate access as needed.
• Liaise with residents and staff to ensure safety and wellbeing.

Skills

Health & safety knowledge

Clear written and verbal communication

Driving licence (UK)

Chatty and personable

Basic computer skills

Tools

CCTV monitoring

Job description

Salary: £28,371.20 per annum plus enhancement for weekends and nightsHours: 40 hours per week, 6am to 2pm or 2 to 10pm and 10pm to 6am on a 7 week rolling rota.The Role:At St Monica Trust, we’re a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. Our retirement villages are welcoming communities where residents feel safe, connected and valued, and our Village Porters play a key role in making that happen.As a Village Porter, you’ll be at the heart of daily life on site. You’ll often be the first point of contact for residents, visitors and colleagues, helping to keep everything running smoothly, safely and efficiently.This is a varied, hands-on role where no two shifts are the same. From responding to emergencies and carrying out patrols, to helping with practical tasks and supporting residents day-to-day, your work will make a real difference to people’s experience of living here.What You'll Be DoingVillage Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service.The Village Porters are normally the first point of contact at any of our sites. They’re the ones you’ll speak to when you call to gain entry to buildings or meet out-and-about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - “they do the things that happen behind the scenes and can turn their hands to anything…”About YouThe role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls – as such, basic knowledge of health & safety/fire is essential and basic computer skills. Keeping the team informed of events and incidents is crucial – we’ll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency. Our Village Porters tell us that you must be “chatty and personable” and “always on alert”.Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people’s needs. Additionally, the wide range of tasks associated with this role (as outlined in the role profile) will require a good level of practical skills and a full UK driving license.Why Join St Monica Trust:Be part of a purpose-driven charity supporting older people to flourishWork in a friendly, community environment where people know your nameEnjoy a varied role where no two days are the sameMake a real, visible difference to residents’ safety and wellbeingJoin a supportive team that values collaboration and trustAccess training and development opportunitiesIn Return You Will Receive:Industry leading salaryFlexible working for a better work/life balanceWorkplace pension scheme with up to 7.5% employer contribution23 days holiday (plus bank holidays) plus extra after 5 yearsTailored ongoing learning and development opportunities to grow your skills, confidence, and career.Cost of living support: Free employee retail discounts platformStream for flexible pay55p per mile paid to cover travel and fuel costs.Credit union savings and loansSubsidised mealsSubsidised pool and gymEmployee Assistance Programme and well-being supportFree flu vaccinationsRefer a Friend bonus schemeCycle to Work schemeFree uniformFree parking and much more.....Additional Information:Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.