Village Porter

St Monica Trust; West of England; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Industry-leading salary

Flexible working

Pension contributions

23 days holiday

Training & development

Free uniform

Free parking

Cycle to work

Employee assistance

Job summary

St Monica Trust is a Bristol-based charity supporting older people to live independently in welcoming retirement village communities. The Village Porter role is hands-on and varies day-to-day, from responding to emergencies to assisting residents and keeping site operations running smoothly.

As the first point of contact on-site, you’ll work on a 7-week rolling rota including early, late and night shifts, with an emphasis on safety, customer service and practical tasks that make residents feel

Qualifications

• Must have basic health and safety knowledge.
• Strong communication and approachable manner.
• Clear written and verbal communication; ability to stay calm in emergencies.

Responsibilities

• Maintain safety of residents, staff and visitors.
• Respond to incidents and emergencies; assist with reassurance patrols.
• Support residents with day-to-day tasks and on-site operations.
• Liaise with residents, visitors and colleagues as the first on-site contact.

Skills

Health & safety awareness

Basic communication

Customer service

Driving licence

Basic IT skills

Tools

Basic IT tools

Job description

Salary: £28,371.20 per annum plus enhancement for weekends and nights

Hours: 40 hours per week, 6am to 2pm or 2 to 10pm and 10pm to 6am on a 7 week rolling rota.

The Role:

At St Monica Trust, we're a Bristol-based charity with over 100 years of supporting older people to live fulfilling, independent lives. Our retirement villages are welcoming communities where residents feel safe, connected and valued, and our Village Porters play a key role in making that happen.

As a Village Porter, you'll be at the heart of daily life on site. You'll often be the first point of contact for residents, visitors and colleagues, helping to keep everything running smoothly, safely and efficiently.

This is a varied, hands‑on role where no two shifts are the same. From responding to emergencies and carrying out patrols, to helping with practical tasks and supporting residents day-to-day, your work will make a real difference to people's experience of living here.

What You’ll Be Doing

Village Porters at St Monica Trust undertake a valuable and varied role. They ensure the safety of our residents, staff and external visitors, they respond to incidents and emergencies, and they play their part in the successful day to day running of our service. The Village Porters are normally the first point of contact at any of our sites. They're the ones you'll speak to when you call to gain entry to buildings or meet out-and‑about on reassurance patrols. They are known among our residents and staff as having knowledge about our services, buildings and events. Our residents get to know our Village Porters by name and vice versa. A resident sums up their role - "they do the things that happen behind the scenes and can turn their hands to anything..."

About You

The role of Village Porter will deal with anyone coming onto site, closely followed by responding to incidents, fire alarms, reassurance patrols, monitor CCTV and phone calls - as such, basic knowledge of health & safety/fire is essential and basic computer skills. Keeping the team informed of events and incidents is crucial - we'll be looking for clear written and verbal communication skills and the ability to act promptly and effectively in an emergency. Our Village Porters tell us that you must be "chatty and personable" and "always on alert".

Due to the nature of the services we provide at St Monica Trust, we will also be looking for an understanding of older people's needs. Additionally, the wide range of tasks associated with this role (as outlined in the role profile) will require a good level of practical skills and a full UK driving license.

Why Join St Monica Trust:

• Be part of a purpose-driven charity supporting older people to flourish
• Work in a friendly, community environment where people know your name
• Enjoy a varied role where no two days are the same
• Make a real, visible difference to residents' safety and wellbeing
• Join a supportive team that values collaboration and trust
• Access training and development opportunities

In Return You Will Receive:

• Industry leading salary
• Flexible working for a better work/life balance
• Workplace pension scheme with up to 7.5% employer contribution
• 23 days holiday (plus bank holidays) plus extra after 5 years
• Tailored ongoing learning and development opportunities to grow your skills, confidence, and career.
• Cost of living support: Free employee retail discounts platform
• Stream for flexible pay
• 55p per mile paid to cover travel and fuel costs.
• Credit union savings and loans
• Subsidised meals
• Subsidised pool and gym
• Employee Assistance Programme and well-being support
• Free flu vaccinations
• Refer a Friend bonus scheme
• Cycle to Work scheme
• Free uniform
• Free parking and much more.....

Additional Information:

• Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
• Duties must be carried out in compliance with current UK GDPR and with St Monica Trust's Confidentiality and Data Protection Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.