On-Site Concierge & Safety Porter

St Monica Trust; West of England; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Industry-leading salary

Flexible working

Pension contributions

23 days holiday

Training & development

Free uniform

Free parking

Cycle to work

Employee assistance

Job summary

St Monica Trust is a Bristol-based charity supporting older people to live independently in welcoming retirement village communities. The Village Porter role is hands-on and varies day-to-day, from responding to emergencies to assisting residents and keeping site operations running smoothly.

As the first point of contact on-site, you’ll work on a 7-week rolling rota including early, late and night shifts, with an emphasis on safety, customer service and practical tasks that make residents feel

Qualifications

• Must have basic health and safety knowledge.
• Strong communication and approachable manner.
• Clear written and verbal communication; ability to stay calm in emergencies.

Responsibilities

• Maintain safety of residents, staff and visitors.
• Respond to incidents and emergencies; assist with reassurance patrols.
• Support residents with day-to-day tasks and on-site operations.
• Liaise with residents, visitors and colleagues as the first on-site contact.

Skills

Health & safety awareness

Basic communication

Customer service

Driving licence

Basic IT skills

Tools

Basic IT tools

Job description

St Monica Trust is a Bristol-based charity supporting older people to live independently in welcoming retirement village communities. The Village Porter role is hands-on and varies day-to-day, from responding to emergencies to assisting residents and keeping site operations running smoothly.

As the first point of contact on-site, you’ll work on a 7-week rolling rota including early, late and night shifts, with an emphasis on safety, customer service and practical tasks that make residents feel