Victim Care & Support Advisor - Hybrid

Victim Support; Cardiff; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Pension Plan

Wellbeing Support

Job summary

Victim Support in Wales is seeking a Victim Care Officer to join the team in Cardiff on a hybrid pattern, working 3 days at the office and 2 days from home. You will provide telephone-based support to victims and witnesses of crime, helping them recover from the impacts of crime.

Role involves assessing risk and wellbeing, signposting to relevant services, and contributing to a supportive team in a charity focused on empowering those affected by crime.

Qualifications

• Previous experience in a similar role would be helpful but is not essential; robust training provided.
• You will offer emotional and practical support, assess risk and well-being, and signpost to relevant support.

Responsibilities

• Talk to people on the telephone from diverse backgrounds, providing support to victims.
• Work within a small team in a large charity to develop skills and personal development.

Skills

Telephone support

Communication skills

Resilience

Empathy

Job description

Victim Support in Wales is seeking a Victim Care Officer to join the team in Cardiff on a hybrid pattern, working 3 days at the office and 2 days from home. You will provide telephone-based support to victims and witnesses of crime, helping them recover from the impacts of crime.

Role involves assessing risk and wellbeing, signposting to relevant services, and contributing to a supportive team in a charity focused on empowering those affected by crime.