Vice President of IT Operations

Tate Recruitment; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global organisation is looking for a Vice President of IT Operations to manage critical technology functions including Entrata application services and IT infrastructure oversight. The successful candidate will lead high-performing teams, ensure seamless service delivery, and require hands-on experience with Entrata software. This strategic leadership role is pivotal in driving operational excellence and innovation across systems. The position is based in London and offers a permanent, full-time contract with a competitive salary depending on experience.

Qualifications

• Proven leadership experience in IT operations and management.
• Strong understanding of application lifecycle management.
• Experience in user support operations and ITSM practices.

Responsibilities

• Oversee Entrata application services and user support.
• Lead high-performing teams and ensure operational excellence.
• Provide oversight for corporate IT infrastructure resources.

Skills

Hands-on experience with Entrata

IT project management

Stakeholder collaboration

Job description

Vice President of IT Operations - Enterprise Applications & Infrastructure

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• Based in London
• Permanent, Full-Time
• Salary: Competitive (depending on experience)
• This role requires hands‑on experience with Entrata - the property management software.

A leading global organisation is seeking a Vice President of IT Operations to oversee three critical technology functions: Entrata application services, end‑user support, and corporate IT infrastructure. This is a strategic leadership role requiring hands‑on expertise in Entrata and strong IT project management skills to deliver operational excellence and drive innovation across enterprise systems.

You’ll lead high‑performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support.

Role & Responsibilities

Entrata Application Service Management

• Build and lead a dedicated team to support the Entrata platform, ensuring high availability and performance.
• Oversee the full application lifecycle: deployment, upgrades, incident resolution, and vendor coordination.
• Define and implement SLAs, KPIs, and continuous improvement initiatives.
• Align Entrata capabilities with business needs through stakeholder collaboration.

End‑User Support Leadership

• Manage local end‑user support operations, ensuring timely resolution of IT issues.
• Develop and enforce support policies, procedures, and standards to enhance user experience.
• Implement ITSM best practices and tools to streamline support operations.
• Drive training and development initiatives for a high‑performing support team.

Corporate IT Infrastructure Oversight

• Provide administrative oversight for IT infrastructure resources, including network, servers, storage, and security systems.
• Coordinate with global infrastructure teams to ensure compliance, reliability, and scalability.
• Support audits, risk assessments, and adherence to IT governance and：